Service Coordinator II: Client Success & Field Ops

Pavion; Ashland (VA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equal opportunity employer

Job summary

Pavion is seeking a Service Coordinator II to join our integration unit in the United States. The role covers intake, scheduling, quotes, and parts, coordinating technicians, and maintaining service portals for customer updates.

The candidate will ensure timely, accurate information and high customer satisfaction, interacting with multiple teams and external vendors. Prospects should have strong organizational skills and travel readiness.

Qualifications

• 1+ years of relationship and client management experience.
• Proficient in Microsoft Office Suite; strong organizational skills.
• Able to work under tight deadlines and in high-pressure environments.
• Willingness to travel up to 20% as needed.
• Excellent time management and cross-functional collaboration.

Responsibilities

• Handle intake, scheduling, service quoting, and part ordering.
• Coordinate field technicians and sub-contractors for service work orders.
• Provide updates via service portal and respond to customer inquiries.
• Maintain customer satisfaction through timely communication and follow-up.
• Collaborate with Finance to resolve billing and vendor issues.

Skills

Relationship management

Strategic thinking

Time management

Multi-tasking

Communication

Problem solving

Education

Bachelor's degree in business management or related

Enterprise technical certifications

Tools

Excel

Access

Word

PowerPoint

Outlook

Job description

Pavion is seeking a Service Coordinator II to join our integration unit in the United States. The role covers intake, scheduling, quotes, and parts, coordinating technicians, and maintaining service portals for customer updates.

The candidate will ensure timely, accurate information and high customer satisfaction, interacting with multiple teams and external vendors. Prospects should have strong organizational skills and travel readiness.