Global Operations Specialist — Fast-Paced Growth

Flexport; Los Angeles, Northern (CA, KY); Hybrid; USD 33,000 - 44,000; Full time

Job summary

Flexport in Los Angeles is hiring a Global Operations Specialist to manage the shipment lifecycle for Ocean & Air freight, ensuring data integrity and timely delivery.

As part of North American Operations, you will collaborate cross-functionally, maintain partner communications, and use metrics to improve performance; this role offers growth in a fast-paced, regulated industry.

New graduates welcome; bachelor’s or associate degree or 1+ year experience; English fluent; onsite in LA.

Qualifications

• Bachelor’s/Associate’s degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Responsibilities

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

Skills

Education/Experience

Teamwork

Communication

Attention to detail

Fluency in English

Education

Bachelor’s/Associate’s degree or 1+ year experience

Tools

Google Suite

Excel/Sheets

Job description

Flexport in Los Angeles is hiring a Global Operations Specialist to manage the shipment lifecycle for Ocean & Air freight, ensuring data integrity and timely delivery.

As part of North American Operations, you will collaborate cross-functionally, maintain partner communications, and use metrics to improve performance; this role offers growth in a fast-paced, regulated industry.

New graduates welcome; bachelor’s or associate degree or 1+ year experience; English fluent; onsite in LA.