Global Operations Specialist

Flexport; Dallas (TX); On-site; USD 54,000 - 57,000; Full time

Job summary

Flexport in Dallas is seeking a Global Operations Specialist to manage the shipment lifecycle for Ocean & Air freight from origin booking to final delivery. You will maintain data integrity and coordinate with transportation and warehousing partners to reduce delays.

You will collaborate cross-functionally within Flexport, apply SOPs, and use metrics to identify performance improvements while ensuring client data remains accurate and shipments meet KPIs and SLAs.

Qualifications

• Bachelor's or associate degree or 1+ year experience.
• Strong teamwork and client outcomes mindset.
• Clear written and verbal communication.
• Detail-oriented in fast-paced env.

Responsibilities

• Execute the movement of ocean and air shipments from origin booking to final delivery.
• Maintain communications with Flexport transportation and warehousing partners to facilitate shipments in transit.
• Collaborate cross-functionally within Flexport to ensure seamless operations.
• Be part of frontline groups ensuring shipments move on time and exceptions are handled.
• Use metrics to spot opportunities to improve and deliver strong performance.
• Own the data quality of client information by validating booked shipments and tracking status.
• Follow SOPs to ensure KPIs and SLAs are met.

Skills

Team player

Communication

Attention to detail

English fluency

Education

Bachelor/Associate degree

Tools

Google Suite

Microsoft Excel

Job description

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

Global Operations Specialist

Help our customers improve their global supply chains

The Opportunity

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics.

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A \"compliance first\" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.

The US base salary range for this position (this does not include bonus, equity and benefits):

$25.96 - $25.96 USD

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

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per year