Global Freight Operations Specialist

Flexport; Chicago (IL); On-site; USD 31,000 - 45,000; Full time

Job summary

Flexport in Chicago is hiring a Global Operations Specialist to execute ocean and air shipments from origin booking to final delivery, ensuring data integrity and timely progress. You will collaborate with partners to keep shipments moving and resolve issues efficiently.

You will work cross-functionally, uphold SOPs, and use metrics to drive improvement, supporting a fast-paced, regulated industry with growth opportunities.

Qualifications

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred.
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A 'compliance first' attitude to keep regulators happy in a heavily regulated industry.

Responsibilities

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

Skills

Team-centric mindset

Written & verbal

Attention to detail

English fluency

Communication skills

Education

Bachelor's/Associate's degree

Tools

Google Suite

Microsoft Excel

Job description

Flexport in Chicago is hiring a Global Operations Specialist to execute ocean and air shipments from origin booking to final delivery, ensuring data integrity and timely progress. You will collaborate with partners to keep shipments moving and resolve issues efficiently.

You will work cross-functionally, uphold SOPs, and use metrics to drive improvement, supporting a fast-paced, regulated industry with growth opportunities.