Global Operations Product & Service Delivery Leader

Equinix; Dallas (TX); On-site; USD 103,000 - 155,000; Full time

Benefits offered by this job

Employee Assistance Program

US Benefits

Canada Core Benefits

Job summary

Equinix is seeking a results-driven Expert, Global Ops Product & Services - Service Delivery to drive operational readiness, service lifecycle management, and process optimization across Equinix's global infrastructure portfolio, including Colocation, Interconnection, Power, and Data Center Infrastructure.

You will partner with Product, Engineering, Technology, and Operations teams to ensure products and services are designed, operationalized, governed, and sustained in a scalable and

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or a related field.
• Experience in data center, infrastructure, telecommunications, technology, or professional services environments is a plus.
• Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence.
• Proven experience operationalizing products, services, or technology solutions and supporting them through their lifecycle.
• Experience partnering with Product Management, Engineering, Technology, and Operations teams.
• Strong skills in business analysis, process design, workflow optimization, operational readiness, and stakeholder management.
• Experience leveraging data, KPIs, and performance metrics to drive operational improvements and business outcomes.
• Working knowledge of Lean Six Sigma, Agile, and change management methodologies.
• Strong communication, facilitation, and presentation skills with the ability to influence stakeholders across organizations.

Responsibilities

• Drive operational readiness, service transition, and lifecycle management activities for new and existing products and services.
• Partner with Product Management, Engineering, and Operations teams to ensure operational requirements are incorporated into product design and delivery models.
• Establish and maintain scalable operational processes, controls, procedures, and governance frameworks.
• Develop sustainable operating models that support ongoing service delivery, supportability, and operational excellence.
• Ensure services can be effectively deployed, supported, measured, and continuously improved throughout their lifecycle.
• Support operational assessments, readiness reviews, and launch activities for product enhancements and infrastructure initiatives.
• Drive continuous improvement of service delivery processes by identifying risks, gaps, and opportunities to enhance quality, scalability, and customer outcomes while establishing effective operational controls and governance.
• Partner with Product, Engineering, Technology, Operations, and regional stakeholders to align business and operational requirements and develop sustainable service delivery solutions.
• Lead cross-functional initiatives from requirements through implementation and operational transition, including project coordination, risk management, UAT, stakeholder engagement, and change enablement.
• Promote collaboration, continuous improvement, and knowledge sharing to strengthen organizational capabilities.
• Analyze operational and service delivery performance data to identify trends, risks, and opportunities.
• Define and track KPIs to measure service effectiveness, operational performance, and business outcomes.

Skills

Lean Six Sigma

Agile methodologies

Change management

Stakeholder management

Operational readiness

Product Operations

Education

Bachelor's degree

Job description

Equinix is seeking a results-driven Expert, Global Ops Product & Services - Service Delivery to drive operational readiness, service lifecycle management, and process optimization across Equinix's global infrastructure portfolio, including Colocation, Interconnection, Power, and Data Center Infrastructure.

You will partner with Product, Engineering, Technology, and Operations teams to ensure products and services are designed, operationalized, governed, and sustained in a scalable and