Global Operations - Event Ticketing Coordinator

Global Sports Jobs Limited; Los Angeles (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation and holidays

Employee assistance and mental health

401K plan

Voluntary benefits

Job summary

Creative Artists Agency is seeking an Event Ticketing Coordinator to join the Global Business Services team, supporting the agency's Event Ticketing Programme and related activity. You will partner with Music and Sports stakeholders, manage requests, reporting tools, communications, and resources with a strong customer experience focus.

The role reports to the head of Global Business Services and seeks opportunities for process improvements and cost savings, including after-hours support and

Qualifications

• 2-3 years of event management and/or ticketing experience at a global company.
• Strong ability to manage multiple priorities and meet deadlines.
• Proficient with ticketing platforms and Microsoft Excel/PowerPoint.

Responsibilities

• Act as a subject matter expert on each event venue's online event ticketing platform and portals.
• Manage all internal communications to communicate the event ticketing benefit companywide.
• Manage incoming event ticket requests on a daily basis.
• Partner with decision makers within various business units to consolidate request lists and submit lists in a timely fashion for review and approval.
• Provide after-hours, evening and weekend support as needed to ensure all ticketing requests are fulfilled as directed.
• Maintain records of all tickets distributed and provide monthly reporting on ticket usage for both business and personal requests.
• Understand and manage contract payments for each venue, and remain aware of contract terms and renewals.
• Fulfil individual ticket purchases for clients and employees to home games for the Rams, Chargers, Lakers and Clippers.
• Manage food and beverage orders for venues as needed.

Skills

Event management

Ticketing

Communication

Client relations

Time management

Tools

Excel

PowerPoint

Ticketing platforms

Job description

About the Role

Creative Artists Agency is seeking an Event Ticketing Coordinator to join the CAA Global Business Services team, supporting the agency's Event Ticketing Programme and all related ticketing activity. The role-holder partners closely with stakeholder teams across Music and Sports to understand their needs and manage request and reporting tools, communications, partners and resources with a strong customer experience mindset. The position reports to the head of Global Business Services, and the coordinator actively reviews and seeks opportunities for process improvements and cost savings.

Key Responsibilities

• Act as a subject matter expert on each event venue's online event ticketing platform and portals.
• Manage all internal communications to communicate the event ticketing benefit companywide.
• Manage incoming event ticket requests on a daily basis.
• Partner with decision makers within various business units to consolidate request lists and submit lists in a timely fashion for review and approval.
• Provide after-hours, evening and weekend support as needed to ensure all ticketing requests are fulfilled as directed.
• Maintain records of all tickets distributed and provide monthly reporting on ticket usage for both business and personal requests.
• Understand and manage contract payments for each venue, and remain aware of contract terms and renewals.
• Fulfil individual ticket purchases for clients and employees to home games for the Rams, Chargers, Lakers and Clippers.
• Manage food and beverage orders for venues as needed.

Required Experience & Qualifications

• 2-3 years of event management and/or ticketing experience at a global company.
• Ability to work well under pressure, meet tight deadlines, manage multiple projects and expectations, and maintain a sharp focus while managing competing priorities.
• Attention to detail, strong organisation and problem-solving skills.
• Strong knowledge of ticketing platforms, distribution tools, Excel and PowerPoint.
• Strong communication and client relationship management skills.
• Ability to review and provide comprehensive reporting related to ticketing.
• Ability to function effectively as part of a loosely coupled but highly aligned team.
• Flexibility, with the ability to pivot and adjust to the needs of the department.
• Ability to excel in internal customer service.
• Ability to anticipate potential problems and to know when to ask for assistance and elevate issues.
• Awareness that the world of events is not a 9-5 job, with readiness to do what it takes to complete tasks and meet deadlines.
• Creative and out-of-the-box thinking, together with a "yes" attitude towards employees and clients.

Preferred Skills

• Experience in entertainment and/or production.

Salary

Los Angeles, CA - $23.00 - $26.00 per hour

Benefits & Perks

• Eligible for benefits and a discretionary bonus.
• Benefits for which the company pays 80%-100% of the cost include medical, basic life and AD&D insurance, telemedicine, and employee assistance and mental health counselling in person, virtually or through text.
• Paid vacation and holidays, paid sick time, paid parental leave and other paid leaves of absence, NICU leave, and bereavement resources.
• Adoption benefits, educational assistance, mental health resources and an employee assistance plan.
• Voluntary benefits employees may elect to participate in, including dental and vision insurance, a 401K plan, flexible spending accounts (health care and dependent care), a health savings account, voluntary life and AD&D insurance, employee perks and commuter benefits.
• Other statutory mandated benefits.

About the Company

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing and philanthropy. Founded in 1975, CAA is headquartered in Los Angeles and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai and Beijing, among other locations globally.