Global Operations - Travel Manager, Client Services & Program Support

Global Sports Jobs Limited; Los Angeles (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Discretionary bonus

Medical, life & AD&D insurance (80-100

Telemedicine

Paid vacation & holidays

Paid sick time

Paid parental leave

Job summary

Creative Artists Agency (CAA) is seeking a Travel Manager, Client Services & Program Support based in the Los Angeles office. This role acts as an internal strategic travel operator, bridging white-glove traveller support, vendor management, and programme execution for high-profile travellers and internal stakeholders.

The position focuses on optimizing travel operations, improving traveller experience, and coordinating meetings and events travel.

Qualifications

• 5–7 years of travel industry experience in entertainment or high-touch travel.
• Ability to support demanding clients and executives in fast-paced environments.
• Strong working knowledge of travel booking platforms and servicing workflows.
• Exceptional judgment, composure, and customer service orientation.
• Strong relationship management and vendor partnership skills.

Responsibilities

• Serve as a senior escalation point for complex, high-touch, VIP, and sensitive travel scenarios.
• Partner with travellers, assistants, and internal stakeholders to support challenging itineraries and service recoveries.
• Leverage vendor and industry relationships to drive exceptional traveller outcomes and service resolution.
• Provide consultative guidance on travel options, logistics, and traveller experience enhancements.
• Support optimisation of travel booking processes and traveller workflows across the organisation.
• Partner with Travel Operations leadership on policy implementation and operational enhancements.
• Help drive traveller adoption of preferred tools, processes, and booking behaviour.
• Support travel communications, training, and change management initiatives.
• Lead coordination of travel logistics related to meetings, off-sites, and group travel initiatives.
• Partner with Meetings & Events, Procurement, and business stakeholders to support seamless execution, and advise on travel strategy and logistics for high-profile internal and external events.
• Act as key liaison with travel agency/TMC and booking platform partners.
• Identify service gaps and operational improvement opportunities within booking and servicing channels, and support testing and rollout of travel tool enhancements and traveller-facing platform updates.

Skills

Travel industry experience

Executive travel

VIP travel handling

Domestic & international logistics

Vendor partnerships

TMC/agency experience

Tools

Travel booking platforms

Job description

About the Role

The Travel Manager, Client Services & Program Support serves as a senior travel subject matter expert, delivering elevated support across complex, high-touch travel scenarios while helping to optimise travel operations, traveller experience, and meetings and event-related travel coordination. The role is not a traditional travel agent position; it functions as an internal strategic travel operator and escalation point that bridges white-glove traveller support, vendor and agency partnership management, and travel programme execution. The position works closely with travellers, assistants, Travel Operations leadership, Meetings & Events, Procurement, and other business stakeholders.

Key Responsibilities

• Serve as a senior escalation point for complex, high-touch, VIP, and sensitive travel scenarios.
• Partner with travellers, assistants, and internal stakeholders to support challenging itineraries and service recoveries.
• Leverage vendor and industry relationships to drive exceptional traveller outcomes and service resolution.
• Provide consultative guidance on travel options, logistics, and traveller experience enhancements.
• Support optimisation of travel booking processes and traveller workflows across the organisation.
• Partner with Travel Operations leadership on policy implementation and operational enhancements.
• Help drive traveller adoption of preferred tools, processes, and booking behaviour.
• Support travel communications, training, and change management initiatives.
• Lead coordination of travel logistics related to meetings, off-sites, and group travel initiatives.
• Partner with Meetings & Events, Procurement, and business stakeholders to support seamless execution, and advise on travel strategy and logistics for high-profile internal and external events.
• Act as key liaison with travel agency/TMC and booking platform partners.
• Identify service gaps and operational improvement opportunities within booking and servicing channels, and support testing and rollout of travel tool enhancements and traveller-facing platform updates.

Required Experience & Qualifications

• 5–7 years of travel industry experience, preferably within entertainment, executive/VIP travel, or high-touch corporate travel.
• Deep understanding of complex domestic and international travel logistics.
• Experience supporting demanding clients and executives in fast-paced, service-oriented environments.
• Strong working knowledge of travel booking platforms and servicing workflows.
• Exceptional judgment, composure, and customer service orientation.
• Strong relationship management and vendor partnership skills.

Preferred Skills

• Prior travel agent, advisor, TMC, or agency experience.
• Experience supporting meetings, events, or group travel logistics.

Workplace

• Based in the Los Angeles office.

Salary

• Final salary may vary based on relevant experience, time in the role, business sector, and geographic location, among other criteria.

Benefits & Perks

• Eligibility for a discretionary bonus.
• Benefits where the company pays 80%–100% of the cost include medical, basic life and AD&D insurance, and telemedicine.
• Employee assistance and mental health counselling available in person, virtually, or through text.
• Paid vacation and holidays.
• Paid sick time.
• Paid parental leave and other paid leaves of absence, including NICU leave.
• Bereavement resources.
• Adoption benefits.
• Educational assistance.
• Mental health resources and an employee assistance plan.
• Voluntary benefits employees may elect to participate in, including dental and vision insurance, a 401K plan, flexible spending accounts (health care and dependent care), a health savings account, voluntary life and AD&D insurance, employee perks, and commuter benefits.
• Other statutory mandated benefits.

About the Company

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Founded in 1975, CAA is headquartered in Los Angeles and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.