Campus Dispatch Operator

Epic; Bismarck (ND); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Stock grants

Four-week sabbatical after five years

Job summary

A leading software company is seeking an Operations Center Technician at its Madison, WI campus. The role involves monitoring real-time alerts, managing security systems, and overseeing operations to ensure business continuity. Candidates should have experience in security operations and strong situational awareness. Relocation assistance is provided, and the role includes eligibility for negotiation of merit-based compensation and benefits. The company promotes diversity and inclusion within its workforce, reflecting its commitment to quality care for all patients.

Qualifications

• Experience in security operations or emergency response is preferred.
• Strong situational awareness and decision-making skills are essential.
• Excellent communication and coordination abilities are required.
• Ability to work in a high-pressure environment is necessary.
• Must be eligible to work in the United States without visa sponsorship.
• Openness to 2nd and 3rd shifts, as well as weekend days needed.
• COVID-19 vaccination is required.

Responsibilities

• Monitor real-time alerts and manage security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses during disruptions.
• Work closely with internal teams and emergency services.

Skills

Security operations experience

Situational awareness

Decision-making skills

Communication abilities

Coordination abilities

Ability to work under pressure

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. After five years, you’ll earn a four-week sabbatical anywhere in the world. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride.

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

• Experience in security operations, emergency response, or a related high-volume field preferred
• Strong situational awareness and decision‑making skills
• Excellent communication and coordination abilities
• Ability to work in a high‑pressure, real‑time environment
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Openness to 2nd and 3rd shift, as well as weekend days
• COVID-19 vaccination