Entry Level - Global Operations Center Technician

Epic; Traverse City (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Stock grants

Four-week sabbatical after five years

Relocation assistance

Job summary

A leading healthcare technology company is seeking an Operations Center Technician based in Madison, WI. The role involves maintaining business continuity across campuses, managing security systems, and responding to emergencies. Key qualifications include experience in security operations and strong situational awareness. The company offers competitive compensation, relocation assistance, and comprehensive benefits, along with opportunities for annual raises and stock grants.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• COVID-19 vaccination required.
• Relocation to the Madison, WI area; relocation assistance available.
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination.

Responsibilities

• Help maintain business continuity across campuses by monitoring real-time alerts.
• Manage access and security systems, overseeing building operations.
• Coordinate emergency responses during disruptions like power outages.

Skills

Security operations experience

Situational awareness

Decision-making skills

Communication abilities

Coordination abilities

Ability to work under pressure

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. After five years, you’ll earn a four-week sabbatical anywhere in the world. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride.

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

• Experience in security operations, emergency response, or a related high-volume field preferred
• Strong situational awareness and decision‑making skills
• Excellent communication and coordination abilities
• Ability to work in a high‑pressure, real‑time environment
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Openness to 2nd and 3rd shift, as well as weekend days
• COVID-19 vaccination