Campus Dispatch Operator

Epic Systems Corporation; Springfield (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Financial relocation assistance

Annual raises and bonuses

Stock grants

Four-week sabbatical after five years

Job summary

A leading healthcare software company based in Madison, WI, is seeking an Operations Center Technician. The role involves ensuring business continuity by monitoring real-time alerts, managing security systems, and coordinating emergency responses. The ideal candidate will possess strong situational awareness and decision-making capabilities, along with excellent communication skills. Comprehensive benefits include relocation assistance, annual raises, and stock grants, emphasizing peace of mind and personal growth in a collaborative environment.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.

Responsibilities

• Help maintain business continuity by monitoring alerts.
• Manage access and security systems.
• Coordinate emergency responses during disruptions.

Skills

Experience in security operations

Strong situational awareness

Excellent communication skills

Ability to work in high pressure

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. After five years, you’ll earn a four-week sabbatical anywhere in the world. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride.

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

• Experience in security operations, emergency response, or a related high-volume field preferred
• Strong situational awareness and decision‑making skills
• Excellent communication and coordination abilities
• Ability to work in a high‑pressure, real‑time environment
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Openness to 2nd and 3rd shift, as well as weekend days
• COVID-19 vaccination