Campus Dispatch Operator

Epic Systems Corporation; Jonesboro (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises

Bonuses

Stock grants

Four-week sabbatical after five years

Job summary

A leading healthcare software company seeks an Operations Center Technician to help maintain business continuity by monitoring alerts and overseeing security systems. The role involves coordinating emergency responses to ensure safety during disruptions. Ideal candidates should have experience in security operations and strong situational awareness. A relocation to Madison, WI is required, with assistance provided. This position offers comprehensive benefits, including annual raises, bonuses, and sabbaticals after five years.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills are essential.
• Excellent communication and coordination abilities are required.
• Ability to work in a high-pressure, real-time environment is necessary.
• Must be eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination.

Responsibilities

• Monitor real-time alerts to maintain business continuity.
• Manage access and security systems from the Facilities Command Center.
• Coordinate emergency responses during disruptions like natural disasters.

Skills

Situational awareness

Decision-making skills

Communication abilities

Coordination abilities

Ability to work under pressure

Relocation to Madison

Shift flexibility

COVID-19 vaccination

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. After five years, you’ll earn a four-week sabbatical anywhere in the world. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride.

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

• Experience in security operations, emergency response, or a related high-volume field preferred
• Strong situational awareness and decision‑making skills
• Excellent communication and coordination abilities
• Ability to work in a high‑pressure, real‑time environment
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Openness to 2nd and 3rd shift, as well as weekend days
• COVID-19 vaccination