Global Onboarding & Training Program Manager

Amazon; Hamlet (NC); On-site; USD 56,000 - 97,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Job summary

Amazon Data Services, Inc. is seeking an experienced program manager to join the operations team and lead the onboarding and training initiatives for new builders in AWS Data Centers.

You will partner with cross‑functional teams to design, schedule, and measure the end‑to‑end onboarding process, deliver instructor‑led sessions, and manage a proprietary training platform focused on safety and job-critical functions.

Qualifications

• 2+ years of program or project management experience.
• 3+ years of advanced Microsoft Word and Excel experience.
• Bachelor’s degree or equivalent.
• Experience facilitating in group settings with an audience of 50+

Responsibilities

• Deeply involved in technical design of the onboarding and learning systems. Manage complex technology initiatives, deliver critical solutions, and drive significant improvements and deploy new mechanisms.
• Closely partner with all teams within physical infrastructure to 1) stay aligned with process changes and operational updates and 2) coordinate the execution of onboarding training activities.
• Define, organize, and manage the scheduling, logistics, and administration of cluster and globally planned virtual and in-person instructor led training and onboarding activities across multiple cross-functional teams including coordinating volunteer instructors’ schedules.
• Develop and monitor internal metrics, goals, and key performance indicators to drive continuous improvements to the development and implementation of the end-to-end onboarding and training process.
• Administration and support for Amazon’s proprietary web-based-training platform related to safety, security, and job critical functions. This includes assigning, designing, enforcing, and troubleshooting emergent issues.
• Manage frequent, cluster-localized communications touch points with new builders including a combination of emails, frequently asked questions, messaging channels, forums, office hours, tickets, or similar mechanisms.
• Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival. This includes acquiring access levels and ensuring delay‑free badge creation.
• Play a crucial role in new hire technology onboarding. This includes assisting new hires in setting up laptops, ensuring the installation of essential software, and providing hands‑on guidance for configuring communication tools. Additionally, you will deliver a comprehensive overview of the organization’s technological infrastructure, facilitating a seamless transition for new hires into their daily operations.

Skills

Program management

Microsoft Word

Microsoft Excel

Education

Bachelor's degree

Job description

Amazon Data Services, Inc. is seeking an experienced program manager to join the operations team and lead the onboarding and training initiatives for new builders in AWS Data Centers.

You will partner with cross‑functional teams to design, schedule, and measure the end‑to‑end onboarding process, deliver instructor‑led sessions, and manage a proprietary training platform focused on safety and job-critical functions.