NHE Program Manager, DCC Communities

Amazon; Hamlet (NC); On-site; USD 56,000 - 97,000; Full time

Benefits offered by this job

Sign-on payments and RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an experienced program manager to lead onboarding and training initiatives for AWS data center builders. You will report to local leadership and shape global onboarding directions, driving the design, delivery, and measurement of training programs.

The role requires leading complex training initiatives, collaborating with cross-functional teams, and managing a proprietary learning platform to ensure safety and operational readiness across regions.

Qualifications

• 2+ years of program or project management experience.
• Bachelor's degree or equivalent.
• Experience facilitating in group settings with cross-functional teams.
• Strong communication and analytical skills.

Responsibilities

• Lead onboarding and learning system design and deployment.
• Coordinate cross-functional training activities across teams.
• Manage scheduling, logistics, and administration of trainings.
• Develop metrics to drive onboarding program improvements.
• Support and administer Amazon's training platform for safety and security.

Skills

Program management

Project management

Microsoft Word

Microsoft Excel

Cross-functional collaboration

Communication

Data center knowledge

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Amazon Web Services (AWS) is one of Amazon's fastest growing businesses, serving millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology, and powering the developers who are building the next generation of leading global firms.

We are looking for an experienced program manager with a background that includes project management to join our operations team and focus on building the future of onboarding and training for new builders who work in AWS Data Centers. In this role, you will report directly into the local business leadership team and take general direction from a global onboarding program. The ideal candidate will have experience with training management, be a highly organized self-starter with a strong bias for action, be able to work through ambiguity, and have the ability to lead with informal authority. This position will innovate how we design, build, deliver, and measure onboarding and training, which will improve the experience for new AWS Data Center Community builders around the world.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Deeply involved in technical design of the onboarding and learning systems. Manage complex technology initiatives, deliver critical solutions, and drive significant improvements and deploy new mechanisms.
• Closely partner with all teams within physical infrastructure to 1) stay aligned with process changes and operational updates and 2) coordinate the execution of onboarding training activities.
• Define, organize, and manage the scheduling, logistics, and administration of cluster and globally planned virtual and in-person instructor led training and onboarding activities across multiple cross-functional teams including coordinating volunteer instructors’ schedules.
• Develop and monitor internal metrics, goals, and key performance indicators to drive continuous improvements to the development and implementation of the end-to-end onboarding and training process.
• Administration and support for Amazon’s proprietary web-based-training platform related to safety, security, and job critical functions. This includes assigning, designing, enforcing, and troubleshooting emergent issues.
• Manage frequent, cluster-localized communications touch points with new builders including a combination of emails, frequently asked questions, messaging channels, forums, office hours, tickets, or similar mechanisms.
• Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival. This includes acquiring access levels and ensuring delay-free badge creation.
• Play a crucial role in new hire technology onboarding. This includes assisting new hires in setting up laptops, ensuring the installation of essential software, and providing hands-on guidance for configuring communication tools. Additionally, you will deliver a comprehensive overview of the organization's technological infrastructure, facilitating a seamless transition for new hires into their daily operations.

About the team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeConm conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 2+ years of program or project management experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree or equivalent
• Experience facilitating in group settings with an audience of 50Preferred Qualifications
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience working in international cross-functional teams
• Experience with Learning & Development and course facilitation
• Proven track record of effective decision making, taking ownership, and delivering results in a cross-functional role without formal authority
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions
• The ability to thrive in a high-energy environment where strategic and tactical activities are expected to be driven in parallel
• A technical background sufficient to easily interact with and gain credibility among data center leaders and technical instruction professionals
• Understands design approaches within the technical onboarding system domain, which allows them to influence roadmap priorities, product feature decisions, and the engineering process

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits

• sign-on payments and restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, NC, HAMLET - 55,600.00 - 97,400.00 USD annually