Global On-Site Repair & Asset Operations Lead

Oracle Corporation; Nashville (TN); On-site; USD 180,000 - 240,000; Full time

Job summary

Oracle Corporation is seeking a senior leader to oversee Global On-Site Repair Operations, asset management, and systems. You will partner with field teams, manufacturing, engineering, and security to improve repair performance, hardware availability, and accountability across worldwide repair centers.

The role requires deep hardware expertise, server diagnostics experience, and a track record building and improving operational tools, workflows, and software integrations to reduce failure rates

Responsibilities

• Global Asset Management and Operational Governance: Own the global asset management framework for On-Site Repair, establishing consistent requirements for hardware receipt, storage, allocation, movement, repair, return, and disposition.
• Asset Tracking and Inventory Controls: Maintain accurate records of hardware part numbers, serial numbers, locations, condition, ownership, and custody throughout the repair lifecycle.
• Spare-Parts Planning and Availability: Develop stocking strategies using installed hardware populations, failure trends, repair demand, and supplier lead times.
• RMA and Vendor Return Management: Own the standard RMA workflow from failed-part identification through return or credit reconciliation.
• Security, Chain of Custody, and Compliance: Translate requirements into practical controls for hardware storage, access, movement, and vendor returns.
• Site Readiness and Process Adoption: Define readiness requirements for new repair locations and enable consistent execution by Data Server Ops personnel.
• Performance Reporting and Financial Accountability: Define metrics for inventory accuracy, stockouts, and repair costs; present trends to leadership.
• Process Improvement and Systems Enablement: Identify recurring failures and drive improvements across locations with automation and system changes.
• Core Responsibilities - Planning and Execution: Lead global initiatives from requirements to implementation with clear milestones and ownership.
• Problem Solving and Judgment: Analyze data to resolve complex inventory and return issues balancing service, asset protection, and cost.
• Knowledge Sharing and Development: Provide guidance on asset management and reverse logistics; coach site contacts to sustain practices.

Job description

Oracle Corporation is seeking a senior leader to oversee Global On-Site Repair Operations, asset management, and systems. You will partner with field teams, manufacturing, engineering, and security to improve repair performance, hardware availability, and accountability across worldwide repair centers.

The role requires deep hardware expertise, server diagnostics experience, and a track record building and improving operational tools, workflows, and software integrations to reduce failure rates