Principal Support Engineer

Emerson Electric Co; Nashville (TN); On-site; USD 69,000 - 148,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability insurance (short/long term)

Life insurance and AD&D

401(k) with company match

Paid time off and holidays

Parental leave

Job summary

Oracle is seeking a senior leader to own global on-site repair operations, asset management, and systems. This role partners with field teams, manufacturing, engineering, and security to improve repair performance, availability, and accountability.

The individual will oversee repair operations, standardize methodologies, and drive software integrations and automation to enhance workflows and inventory accuracy.

Qualifications

• Extensive hardware repair experience with data center hardware.
• Strong understanding of server diagnostics and repair workflows.
• Experience developing or extending software tools for operations.

Responsibilities

• Lead global on-site repair operations and establish standard repair methodologies.
• Drive development of software systems, integrations, and automation for repair workflows.
• Coordinate with manufacturing, hardware engineering, and vendors to improve asset tracking and repair quality.

Skills

Hardware background

Server diagnostics

Software experience

Cross-functional leadership

Tools

Software systems

Integrations

Automation

Job description

Global On-Site Repair Operations, Asset Management, and Systems

The Global On-Site Repair team supports hardware repair operations for Oracle’s strategic customers worldwide, establishing consistent processes, systems, and controls for repair execution, asset management, spares inventory, and vendor returns. This senior leader will partner with field teams, manufacturing, engineering, supply chain, and security to improve repair performance, hardware availability, and operational accountability.

We are seeking a senior technical leader with a strong hardware background, practical understanding of server diagnostics and repair, and software experience to help build and improve operational tools. This individual will oversee global repair operations, establish standard methodologies, and drive the development of software systems, integrations, and automation to improve repair workflows, asset tracking, and inventory accuracy, while using repair insights to help reduce annualized hardware failure rates.

This role will own asset management across all repair centers, establishing consistent controls for hardware tracking, spares inventory, asset movement, and vendor returns. It will also use field failure trends, diagnostic findings, and repair outcomes to drive improvements with manufacturing, hardware engineering, and vendors, strengthening diagnostics, repair procedures, and product serviceability while reducing repeat failures and unnecessary replacement costs. Success requires technical judgment, cross-functional leadership, and the ability to drive consistent execution through existing Data Server Ops resources.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $69,400 to $148,300 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.