Global Offshore RCM Operations Lead

Athelas; Mountain View (CA); On-site; USD 160,000 - 210,000; Full time

Job summary

Commure seeks a BPO/Offshore Operations Specialist to own overseas Revenue Cycle Management operations from start to finish. You’ll lead the in-house offshore RCM team, manage service levels, performance metrics, and cost, while collaborating with Operations, Product, Engineering, and Finance to design scalable processes and drive data-informed improvements.

Ideal candidates will have 8+ years in operations, hands-on SQL and BI experience, and a systems-thinking mindset to optimize workflows

Qualifications

• 8+ years of experience in operations.
• Direct experience managing offshore teams and owning SLAs/KPIs.
• Hands-on SQL skills and BI tools experience (Looker/Tableau/Power BI/Metabase).
• Systems-thinking approach to design repeatable, measurable processes.
• Strong communication across time zones and cultures.
• Comfort in a fast-moving environment with high ownership.
• Willingness to travel up to 20%, including international travel.

Responsibilities

• Lead and grow the in-house overseas RCM team, including hiring, onboarding, training, and performance management.
• Own SLAs and KPIs for offshore operations; set targets, track performance, and drive accountability.
• Own cost structure of overseas operations: headcount, budgeting, forecasting and cost per unit.
• Build operating rhythm between U.S. and overseas teams across time zones.
• Design, document, and improve workflows across revenue cycle (billing, coding, AR follow-up, denials, posting).
• Use SQL and BI tools to build dashboards and surface actionable insights.
• Partner with Product and Engineering to identify automation opportunities.
• Ensure offshore operations meet security, privacy, and HIPAA standards.

Skills

Operations management

Offshore teams

SQL

BI tools

Process design

Cross-cultural communication

Time-zone coordination

Travel readiness

Tools

Looker

Tableau

Power BI

Metabase

Job description

Commure seeks a BPO/Offshore Operations Specialist to own overseas Revenue Cycle Management operations from start to finish. You’ll lead the in-house offshore RCM team, manage service levels, performance metrics, and cost, while collaborating with Operations, Product, Engineering, and Finance to design scalable processes and drive data-informed improvements.

Ideal candidates will have 8+ years in operations, hands-on SQL and BI experience, and a systems-thinking mindset to optimize workflows