RCM Vendor Operations Lead (Offshore)

EverCommerce Solutions Inc.; United States; Remote; USD 60.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health benefits

401k with match

Flexible time off

Remote or hybrid options

Wellness stipend

Zusammenfassung

EverCommerce is seeking an experienced RCM Vendor Operations Manager for its EverHealth division. You will manage offshore billing vendors, monitor performance metrics, and drive process improvements across outsourced functions to ensure accurate, timely healthcare billing for 72,000 practices.

You will partner with onshore teams, vendor leadership, and IT to optimize SOPs, enable training, and maintain regulatory compliance while delivering high-quality, cost-effective RCM services.

Qualifikationen

• 3+ years of healthcare RCM experience (billing, coding, collections, or related).
• Experience coordinating offshore teams and vendors (direct employee management not required).
• Strong understanding of revenue cycle processes, metrics, and industry standards.
• Familiarity with DrChrono and payer rules/regulations.
• Analytical mindset with ability to interpret performance data.
• Strong communication and problem-solving skills for managing remote/offshore relationships.
• Proficiency in Microsoft Excel.

Aufgaben

• Offshore Team Management: Serve as the primary point of contact for billing vendors, fostering strong relationships and effective communication
• Function as the operational liaison for a large number of offshore resources across multiple BPO vendors
• Accountable monitoring daily production output, quality metrics, and productivity across offshore teams
• Coordinate with offshore team leads on staffing, scheduling, and resource allocation
• Facilitate communication between onshore operations and offshore teams
• Conduct regular vendor business reviews and identify improvement opportunities
• Process Improvement & Training: Develop and refine SOPs for offshore operations
• Lead process improvement initiatives to enhance efficiency and accuracy, reduce errors, and improve collections
• Translate vendor performance data into actionable insights to improve outcomes
• Coordinate training programs on new features, system updates, and best practices
• Ensure offshore teams stay current with RCM industry standards and regulatory changes
• Support knowledge transfer and change management initiatives
• Identify and mitigate risks related to vendor operations, ensuring clients receive accurate and timely billing services
• Vendor Coordination & Support: Provide input into vendor selection, contracting, and long-term sourcing strategy
• Maintain operational relationships with existing BPO vendor management
• Escalate issues and coordinate resolution with vendor leadership
• Support Operations Manager with vendor performance data and insights
• Collaborate with IT team on system access, permissions, and technical support
• Assist with vendor onboarding of new processes or team members
• Act as escalation point for vendor-related issues impacting client billing outcomes

Kenntnisse

RCM experience

Offshore/vendor coordination

Data analysis

Excel

Communication skills

Ausbildung

Associate's or Bachelor's degree in Healthcare Administration, Business, Finance, or related field

Tools

DrChrono

Clearinghouses

Jobbeschreibung

EverCommerce is seeking an experienced RCM Vendor Operations Manager for its EverHealth division. You will manage offshore billing vendors, monitor performance metrics, and drive process improvements across outsourced functions to ensure accurate, timely healthcare billing for 72,000 practices.

You will partner with onshore teams, vendor leadership, and IT to optimize SOPs, enable training, and maintain regulatory compliance while delivering high-quality, cost-effective RCM services.