RCM Vendor Operations Lead - Offshore Teams & Process Improvement

Confidential; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Confidential is seeking a Vendor Operations Manager to serve as the primary liaison for third-party billing vendors. You will coordinate large offshore teams across multiple BPO vendors, monitor daily production output, quality metrics, and productivity to ensure seamless billing operations.

You will develop SOPs for offshore operations, drive process improvements to reduce errors, and support vendor selection, contracting, and long-term sourcing strategies while maintaining strong relationships

Qualifications

• Serve as primary point of contact for third-party billing vendors.
• Coordinate offshore teams across multiple BPO vendors to monitor daily production output, quality metrics, and productivity.
• Develop and maintain standard operating procedures (SOPs) for offshore operations.
• Lead initiatives to improve efficiency and accuracy, reduce errors, and strengthen collections.
• Contribute to vendor selection, contracting, and long-term sourcing strategy.
• Maintain operational relationships with existing BPO vendor management teams and escalate issues.

Responsibilities

• Build effective working relationships with BPO vendors and maintain clear communication.
• Monitor daily production output, quality metrics, and productivity for offshore teams.
• Support vendor selection and contracting processes.
• Maintain relationships with existing vendor management teams and escalate issues.

Job description

Confidential is seeking a Vendor Operations Manager to serve as the primary liaison for third-party billing vendors. You will coordinate large offshore teams across multiple BPO vendors, monitor daily production output, quality metrics, and productivity to ensure seamless billing operations.

You will develop SOPs for offshore operations, drive process improvements to reduce errors, and support vendor selection, contracting, and long-term sourcing strategies while maintaining strong relationships