Global RCM Operations Lead - Offshore

Commure; Mountain View (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Commure, headquartered in Mountain View, CA, is seeking a BPO/Offshore Operations Specialist to own overseas Revenue Cycle Management from start to finish. You will lead the in-house offshore RCM team, manage SLAs, KPIs, budgeting, and design scalable processes in collaboration with Operations, Product, Engineering, and Finance.

You will use SQL and BI tools to build dashboards, surface insights, and drive data-driven decisions while pursuing automation opportunities and maintaining HIPAA

Qualifications

• 8+ years of experience in operations.
• Experience managing offshore teams with ownership of SLAs, KPIs, and operating cost.
• Hands-on SQL skills and experience with BI tools (Looker/Tableau/Power BI/Metabase).
• Systems-thinking approach to design repeatable, measurable workflows.
• Strong communication across time zones and cultures.
• Willingness to travel up to 20%, including international travel.

Responsibilities

• Lead and grow the in-house overseas RCM team with hiring, onboarding, and performance management.
• Own SLAs and KPIs for offshore operations, including cost management and performance targets.
• Design scalable offshore workflows in collaboration with Operations, Product, Engineering, and Finance.
• Build dashboards and analyses using SQL and BI tools to surface actionable insights.
• Partner with Product and Engineering to drive automation across offshore workflows.
• Ensure offshore operations meet Commure’s security, privacy, and HIPAA standards.

Skills

Offshore management

SQL skills

BI tools

Systems thinking

Time-zone leadership

Security & HIPAA

Travel readiness

Tools

Looker

Tableau

Power BI

Metabase

Job description

Commure, headquartered in Mountain View, CA, is seeking a BPO/Offshore Operations Specialist to own overseas Revenue Cycle Management from start to finish. You will lead the in-house offshore RCM team, manage SLAs, KPIs, budgeting, and design scalable processes in collaboration with Operations, Product, Engineering, and Finance.

You will use SQL and BI tools to build dashboards, surface insights, and drive data-driven decisions while pursuing automation opportunities and maintaining HIPAA