Global Network Support Engineering Lead

Amazon

Los Gatos, Northern (CA, KY)

Hybrid

USD 164,000 - 222,000

Full time

2 days ago

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Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon NSE Manager role leads a global team of Network Support Engineers, overseeing scheduling, development, and technical support to ensure top-tier customer experiences. You will manage executive escalations and collaborate with product and engineering to translate customer needs into improvements.

Located in USA/CA, this role emphasizes driving performance metrics, strategic planning, and cross-functional leadership across global teams.

Qualifications

Bachelor's degree in a technical discipline is required.
Experience communicating complex technical concepts to executives and non-technical leaders.
6+ years networking engineering experience and 2+ years people management.
Advanced knowledge of wifi and networking protocols.
Experience in fast-paced, high-tech environments.

Responsibilities

Lead a global team of Network Support Engineers (NSEs) and oversee scheduling, development, and support.
Manage executive, VIP, and fleet-level escalations with customer communications.
Collaborate with product/engineering to advocate for the customer experience.
Design methods to evaluate and improve team performance and metrics.
Participate in strategic initiatives and long/short term planning.