Senior Enterprise Networking Support Engineer

Amazon; San Francisco (CA); Hybrid; USD 139,100 - 188,200; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Sr. Enterprise Network Support Engineer (NSE) in San Francisco, CA. This role focuses on providing expert support within the enterprise environment, managing complex network issues, and collaborating across teams. You will mentor CX agents and resolve high-impact customer networking challenges.

The ideal candidate has extensive experience in enterprise network management and excellent communication skills. The position offers competitive compensation and comprehensive benefits, emphasizing travel readiness to address enterprise issues seamlessly.

Qualifications

• 3+ years supporting corporate network environments.
• Experience in technical support and automation.
• Advanced networking knowledge with VLANs, routing, and switching.

Responsibilities

• Serve as an expert on enterprise networking.
• Manage complex enterprise network issues.
• Drive enterprise support strategy with leadership.

Skills

Analytical skills

Attention to detail

Effective communication

Network protocols

Troubleshooting

Education

Bachelor's degree in a relevant field

Tools

AWS CloudWatch

Datadog

New Relic

Splunk

Programming/Scripting tools

Job description

Amazon is seeking a Sr. Enterprise Network Support Engineer (NSE) in San Francisco, CA. This role focuses on providing expert support within the enterprise environment, managing complex network issues, and collaborating across teams. You will mentor CX agents and resolve high-impact customer networking challenges.

The ideal candidate has extensive experience in enterprise network management and excellent communication skills. The position offers competitive compensation and comprehensive benefits, emphasizing travel readiness to address enterprise issues seamlessly.