Global Network Support Engineering Manager

Socket.dev; Los Gatos (CA); On-site; USD 164,000 - 222,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking an NSE Manager to oversee our global Network Support Engineering team, guiding scheduling, development, and technical support. You will manage executive escalations and collaborate with product and engineering to improve the customer experience.

The role requires a strong background in wifi and networking protocols, plus 6+ years in network engineering and 2+ years in people management, with excellent communication skills for executives and non-technical leaders.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering or a related technical discipline.
• Experience communicating complex technical information to executives and non-technical leaders.
• Experience prioritizing multiple tasks in a fast-paced, high-tech environment.
• 6+ years of network engineering experience, 2+ years people management experience.
• Advanced knowledge of wifi and networking protocols.

Responsibilities

• Oversee scheduling, development, and technical support delivered by the NSE team.
• Manage executive, VIP, and fleet level escalations and incidents with customer communication and case assignment.
• Design methods to evaluate and improve network engineering performance.
• Collaborate with product and engineering teams to advocate for the customer experience.

Skills

Wifi networking

Networking protocols

Executive communication

Education

Bachelor's degree in Computer Science or related technical discipline

Job description

Amazon is seeking an NSE Manager to oversee our global Network Support Engineering team, guiding scheduling, development, and technical support. You will manage executive escalations and collaborate with product and engineering to improve the customer experience.

The role requires a strong background in wifi and networking protocols, plus 6+ years in network engineering and 2+ years in people management, with excellent communication skills for executives and non-technical leaders.