Global Network Engineer (Automation & Outages)

Apple, Inc.; Sacramento (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Apple, Inc. seeks a network operations professional to support its MPLS backbone network, data center, edge, and internet connectivity. You will resolve tickets, mentor junior engineers, and develop automation playbooks to uphold network performance.

The role emphasizes collaboration across global teams, with a focus on operational excellence, documentation, and keeping critical infrastructure up-to-date in a fast-paced environment.

Qualifications

• Minimum 3 years of network operations in large scale environments.
• Experience managing outages affecting critical infrastructure.
• Strong TCP/IP, BGP, and IGP knowledge.
• Proficiency with macOS, Linux, or UNIX variants.
• Familiarity with ITIL Incident/Problem/Change processes.
• Ability to stay composed in stressful situations.

Responsibilities

• Provide front line support for MPLS backbone, DC, Edge, and Internet connectivity.
• Handle tickets, break fixes, and elevate escalations as needed.
• Mentor junior team members and contribute to documentation.
• Develop network automation playbooks and keep networks up to date.
• Coordinate peering expansions and improve operational processes.

Skills

Network operations

Outage management

Customer service

Self-motivated

TCP/IP and BGP

UNIX/Linux/macOS

ITIL processes

Education

Bachelor of Science in Computer Science or equivalent

Tools

Cisco routers

Arista routers

Juniper routers

Nokia carrier-grade routers

Ansible

Python

Go

Job description

Apple, Inc. seeks a network operations professional to support its MPLS backbone network, data center, edge, and internet connectivity. You will resolve tickets, mentor junior engineers, and develop automation playbooks to uphold network performance.

The role emphasizes collaboration across global teams, with a focus on operational excellence, documentation, and keeping critical infrastructure up-to-date in a fast-paced environment.