Network Engineer, Infrastructure Services

Apple; Sacramento (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Apple is seeking a Network Engineer to provide 24/7 operational support for our Data Center network within the IS&T organization. You will maintain and upgrade devices across multi-vendor environments, ensuring reliability and performance for global services.

The role emphasizes collaboration with internal teams and external partners, with a strong focus on operational hygiene, documentation, and automation to improve incident response and efficiency.

Qualifications

• 2–4 years of experience in network troubleshooting.
• Excellent interpersonal communication and customer service skills.
• Understanding of BGP, overlay technologies and security policy handling.
• Experience evaluating outages to business-critical infrastructure.
• Bachelor's degree or equivalent experience.
• Cisco CCNA/CCNP or equivalent certification.

Responsibilities

• Deliver 24/7 operational support across Apple’s global data center network.
• Plan, test, and deploy network maintenance and upgrades per standards.
• Collaborate with internal teams and external vendors for complex issues.
• Use automation to streamline workflows and improve troubleshooting.
• Develop and maintain runbooks, SOPs, and post-incident reviews.

Skills

Network troubleshooting

Interpersonal communication

BGP & overlay tech

Outage management

Linux/UNIX

Education

Bachelor's degree

Cisco CCNA/CCNP

Tools

Ansible

Salt

Chef

Python

Go

Job description

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization.IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.”Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.Global Network Services keeps Apple’s world-class Data Center network running smoothly and efficiently. We are a global team of engineers who operate the diverse technology, protocol and vendor stack that interconnects all facets of Apple’s network at a scale that is second to none. We are looking for an enthusiastic and passionate person to join a dynamic and exciting team within Apple’s Global Network Services. You will be skilled in cross-organizational collaboration, liaising with internal teams and external service providers to operate and maintain the network infrastructure. You will need to develop and maintain clear documentation and procedures associated with operations. This position provides the opportunity to operate a cutting-edge, worldwide, multi-vendor network.

Description

In this fast paced role, you will provide operational support for Apple’s Data Center network to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide technical support to various businesses within Apple.This position requires a collaborative teammate who will enjoy working with others around the globe. Your responsibilities will include maintaining and upgrading existing networks to current standards, and sustaining operations, as well as contributing to technical and procedural documentation. In this role you will obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience. In addition to the required technical networking skills, this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apple’s environment. If you enjoy close collaboration, open and active discussion, and following through on the details, we think you’ll love being part of our team.

Key Responsibilities

• Manage Mission-Critical Network Operations: Deliver 24/7 operational support and rapid incident response across Apple’s global data center network, resolving high-impact outages and network anomalies across multi-vendor environments to ensure high availability.
• Execute Infrastructure Lifecycles & Upgrades: Plan, test, and deploy network maintenance, hardware/software upgrades, and configuration changes adhering to BGP routing standards, overlay architectures, and security policies.
• Partner Cross-Functionally Across Global Teams: Act as a trusted technical partner to internal engineering groups, global stakeholders, and external vendors, delivering exceptional support and resolving complex connectivity challenges in a fast-paced environment.
• Modernize Workflows via Automation & GenAI: Streamline operational workflows and accelerate troubleshooting by applying configuration management tools (Ansible, Salt, Python) and leveraging modern GenAI tools to drive team efficiency.
• Champion Operational Hygiene & Documentation: Develop, refine, and maintain comprehensive runbooks, standard operating procedures (SOPs), and post-incident reviews to ensure consistent operational excellence across the organization.

Minimum Qualifications

• 2-4 years of experience in network troubleshooting
• Demonstrated excellence in interpersonal communication and customer service skills
• Understanding of BGP, overlay technologies and security policy handling
• Experience evaluating and managing outages to business critical infrastructure
• B.Sc. degree or equivalent experience
• Cisco CCNA/CCNP, Juniper JNCIA/JNCIP, or equivalent experience

Preferred Qualifications

• Experience with Cisco, Arista, Juniper or other vendors
• Strong understanding of IPv4 and IPv6
• Ability to coordinate and troubleshoot with internal and external partner teams
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations
• Proficiency with Linux or other versions of UNIX
• Knowledge of configuration management and automation technologies such as Ansible, Salt, Chef and Python, Go, etc
• Experience working in large scale environments and with ITIL incident and problem management