Network Engineer, Infrastructure Services

Apple, Inc.; Sacramento (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Apple, Inc. seeks a network operations professional to support its MPLS backbone network, data center, edge, and internet connectivity. You will resolve tickets, mentor junior engineers, and develop automation playbooks to uphold network performance.

The role emphasizes collaboration across global teams, with a focus on operational excellence, documentation, and keeping critical infrastructure up-to-date in a fast-paced environment.

Qualifications

• Minimum 3 years of network operations in large scale environments.
• Experience managing outages affecting critical infrastructure.
• Strong TCP/IP, BGP, and IGP knowledge.
• Proficiency with macOS, Linux, or UNIX variants.
• Familiarity with ITIL Incident/Problem/Change processes.
• Ability to stay composed in stressful situations.

Responsibilities

• Provide front line support for MPLS backbone, DC, Edge, and Internet connectivity.
• Handle tickets, break fixes, and elevate escalations as needed.
• Mentor junior team members and contribute to documentation.
• Develop network automation playbooks and keep networks up to date.
• Coordinate peering expansions and improve operational processes.

Skills

Network operations

Outage management

Customer service

Self-motivated

TCP/IP and BGP

UNIX/Linux/macOS

ITIL processes

Education

Bachelor of Science in Computer Science or equivalent

Tools

Cisco routers

Arista routers

Juniper routers

Nokia carrier-grade routers

Ansible

Python

Go

Job description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization.

IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.”

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Infrastructure Services is part of IS&T and the foundation of Apple’s global network operations – managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

Description

In this fast paced role, you will provide front line support for Apple’s MPLS backbone network; its extensive DC, Edge, and Internet connectivity; and its underlying metro and long-haul optical transport networks to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide operational support to various operational teams and implementation groups within Apple to resolve critical network related issues.

This position requires a collaborative teammate with excellent written and verbal communication skills who will enjoy working with others around the globe to maintain the networking infrastructure. Your responsibilities will include working on tickets and break fixes, taking escalations from and mentoring junior team members, developing network automation playbooks, maintaining and upgrading existing networks to current standards, coordinating peering expansions, and contributing to technical and procedural documentation.

In this role you will obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience. In addition to the required technical networking skills, this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apple’s environment. If you enjoy close collaboration, open and active discussion, and following through on the details, we think you’ll love being part of our team!

Minimum Qualifications

• A minimum of 3 years of network operations experience in a large scale enterprise or service provider environment
• Experience evaluating and managing outages to business critical infrastructure
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations
• Self-starter, self-motivated, self-directed, self-sufficient
• Working knowledge of TCP/IP, BGP and various IGP protocols
• Proficiency in macOS, Linux, and/or other variations of UNIX operating systems
• Experience working in large scale network environments with ITIL Incident, Problem, and Change Management processes

Preferred Qualifications

• Bachelor of Science in Computer Science or equivalent experience
• Cisco CCNA, Juniper JNCIA/JNCIP, or equivalent experience
• Flexibility to work early morning or late night shift patterns required
• Hands-on experience with Cisco, Arista, Juniper, and/or Nokia carrier-grade routers and their respective network operating systems is preferred
• Understanding of peering and/or transit networks is a bonus
• Experience with configuration management and automation technologies such as Ansible, Python, Go, etc is advantageous.