Global Multinational Client Executive

AIG; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

AIG's Multinational team seeks an external broker and client-facing professional to manage a portfolio of Tier 1 multinational programs, collaborating with product underwriters and distribution. You will lead service delivery, ensure timely policy issuance and wallet documentation, and maintain SLAs.

You will provide technical expertise on structure, regulatory compliance, and fronting arrangements, while coordinating cross-functional teams to deliver seamless multinational insurance programs

Responsibilities

• The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
• Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
• Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
• Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
• Ensure Multinational service fee discipline by utilizing available tools.
• Lead and manage the day-to-day service delivery across all assigned programs to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program Service Level Agreements (SLAs).
• Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
• Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
• Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
• Monitor performance and elevate where necessary to ensure all agreed Multinational service SLAs are being met.
• Operate as the senior external service contact and - working in collaboration with Product Underwriters and Distribution - provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Manage and partner with Distribution to coordinate periodic client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.

Job description

AIG's Multinational team seeks an external broker and client-facing professional to manage a portfolio of Tier 1 multinational programs, collaborating with product underwriters and distribution. You will lead service delivery, ensure timely policy issuance and wallet documentation, and maintain SLAs.

You will provide technical expertise on structure, regulatory compliance, and fronting arrangements, while coordinating cross-functional teams to deliver seamless multinational insurance programs