Senior Multinational Client Executive

AIG; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

AIG's Multinational team seeks an external broker and client-facing professional to manage a portfolio of Tier 1 multinational programs, collaborating with product underwriters and distribution. You will lead service delivery, ensure timely policy issuance and wallet documentation, and maintain SLAs.

You will provide technical expertise on structure, regulatory compliance, and fronting arrangements, while coordinating cross-functional teams to deliver seamless multinational insurance programs

Responsibilities

• The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
• Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
• Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
• Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
• Ensure Multinational service fee discipline by utilizing available tools.
• Lead and manage the day-to-day service delivery across all assigned programs to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program Service Level Agreements (SLAs).
• Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
• Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
• Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
• Monitor performance and elevate where necessary to ensure all agreed Multinational service SLAs are being met.
• Operate as the senior external service contact and - working in collaboration with Product Underwriters and Distribution - provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Manage and partner with Distribution to coordinate periodic client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.

Job description

Multinational

AIG's Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients' risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

Role Summary

This opportunity is an external broker and client facing role that manages an assigned portfolio of Tier 1 Multinational programs working in partnership with product underwriters and distribution. Subject matter expert in the structure, design and execution of complex Multinational captive fronting and indemnity programs. This role has global fronting authority and supports all major Multinational lines of business.

How you will create an impact

Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. This would include:

• The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
• Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
• Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
• Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
• Ensure Multinational service fee discipline by utilizing available tools.
• Lead and manage the day-to-day service delivery across all assigned programs to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program Service Level Agreements (SLAs).
• Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
• Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
• Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
• Monitor performance and elevate where necessary to ensure all agreed Multinational service SLAs are being met.
• Operate as the senior external service contact and - working in collaboration with Product Underwriters and Distribution - provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Manage and partner with Distribution to coordinate periodic client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.

Manage and be accountable for all compliance elements of assigned portfolio of global fronting programs as documented within the Multinational Global Fronting Underwriting guidelines and per the dual signature model. This would include:

• Accurate and timely submission of credit application and all associated program information required to complete credit analysis and obtain approval.
• Engagement with underwriting and AIG legal to ensure compliant reinsurance documentation is in-force, fully executed and held on file.
• Completion of Risk Transfer Validations (RTVs) and binding status in Credit Risk Database (CRDB).
• Work in partnership with credit and collateral management group to ensure the timely collection of all required security and collateral per agreed credit terms.
• Accountable for the coordination and completion of all High