Multichannel Customer Support Specialist

Almost Heaven Saunas; Holland (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Harvia seeks a Customer Support Agent to provide professional, knowledgeable, and responsive support to customers via phone, email, and chat. This role handles inquiries, order updates, and issue resolution with accuracy and timeliness.

The ideal candidate communicates well, learns product details quickly, and takes ownership from first contact through resolution. A high school diploma is required, and bilingual abilities are a plus.

Qualifications

• Excellent communication skills, both oral and written.
• Experience handling phone, email, and live chat.
• Ability to learn product information quickly and apply it to customer inquiries.

Responsibilities

• Answer and manage inbound customer inquiries via phone, email, and chat.
• Meet service-level, quality, and productivity targets.
• Provide accurate information and troubleshoot customer issues.
• Document interactions and follow up as needed.
• Escalate complex issues to the appropriate team.

Skills

Verbal and written communication

Multichannel support

CRM experience

Problem solving

Team oriented

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Harvia seeks a Customer Support Agent to provide professional, knowledgeable, and responsive support to customers via phone, email, and chat. This role handles inquiries, order updates, and issue resolution with accuracy and timeliness.

The ideal candidate communicates well, learns product details quickly, and takes ownership from first contact through resolution. A high school diploma is required, and bilingual abilities are a plus.