Customer Service Agent

GlobalConnect; United States; Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Enhanced parental leave

Flexible return options

Flexible work arrangements

Skill development

Pension plan

Modern workspaces

Insurance coverage

Job summary

GlobalConnect in the Helsinki metropolitan area is seeking a Customer Service Agent for a 12-month temporary role. You will be the first point of contact for consumer customers, assisting via phone, email and chat and guiding inquiries to resolution.

The ideal candidate speaks Finnish and English, has 2+ years in customer service, and a vocational education relevant to the role. You will work with sales and service teams, enjoy a busy environment, and have opportunities for learning and growth.

Qualifications

• Fluency in Finnish and English required.
• Over 2 years of experience in customer service with similar tasks.
• Vocational education in a field related to the role.

Responsibilities

• Ensure a high-quality customer experience for consumer customers by phone and email.
• Respond first to questions about orders, construction schedules, installations, invoices, complaints, and technical support.
• Listen to customer issues, involve relevant teams, and keep customers informed until issue is resolved.
• Providing information about activation options and service providers.
• Collaborate regularly with other teams and help promote customer service automation.

Skills

Fluency in Finnish

Fluency in English

Education

Vocational education in a field that supports the role

Job description

(12 months temporary role)

Do you enjoy customer service and want to shape the customer experience? Join the GlobalConnect Customer Service team in the Helsinki Metropolitan Area and become part of a growing brand in an industry defined by innovation and digitalization.

As a Customer Service Agent, you are the first point of contact for our consumer customers. You make sure they receive support from their first question to a completed service.

To thrive in this role, you likely have:

• Fluency in Finnish and English
• More than 2 years of experience in customer service with similar tasks
• Vocational education in a field that supports the role

About the role and the team

You will work in our Customer Service team in the Helsinki Metropolitan Area, alongside sales and customer service colleagues and in close contact with other teams across GlobalConnect. You’ll be working self-sufficiently, supporting customers over phone, email and chat, and contributing to a global team where you can keep learning and growing every day.

• We offer enhanced parental leave with flexible return options, flexible work arrangements, skill development, a pension plan, modern workspaces, and insurance coverage.

What you'll be working on

• Ensure a high-quality customer experience for consumer customers by phone and email
• Respond first to questions about orders, construction schedules, installations, invoices, complaints, and technical support
• Listen to customer issues, involve the relevant teams, and keep customers informed until the issue is resolved
• Providing information about activation options and service providers
• Collaborate regularly with other teams and help promote customer service automation

Who we are looking for

You are positive, service-minded, and systematic. You communicate clearly, take responsibility for the customer journey, and enjoy a busy environment. Fluency in Swedish is a big plus.

Practical information

• Location: Helsinki Metropolitan Area, with the possibility to work from home 2 days a week.
• Employment: temporary, 12 months
• GlobalConnect does not offer relocation packages or work visa sponsorship for this role.