Global Merchant Quality & Ops Lead

Mecka AI; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Mecka AI in New York, NY is building a global review operations organization and seeks an experienced leader to own quality, coverage, and efficiency across internal teams and vendor partners.

You will drive end-to-end review coverage, SLA adherence, and unit economics, partnering with data engineering, product, and ML teams to turn operational insights into model improvements and workflow refinements. 5–8+ years of leadership in high-growth settings is expected.

Qualifications

• 5 to 8+ years of progressive operational leadership in high-growth environments.
• Proven track record in quality control frameworks, calibration, and coaching loops.
• Strong analytical ability with experience building dashboards and modeling costs.

Responsibilities

• Own end-to-end review coverage, SLA adherence, and reviewer throughput across internal teams and vendor partners.
• Design calibration sessions, inter-annotator agreement audits, and QA reporting to enforce a unified quality standard.
• Define merchant approval workflows, pre-payout checks, and scorecard reporting for cross-functional teams.
• Partner with data engineering, product, and AI research to embed insights into model training and workflows.
• Lead the operational protocol for fraud or data integrity issues, coordinating cross-functional risk mitigation.

Skills

Team leadership

Coverage & accuracy

Merchant quality

Engineering partnership

Integrity

Experience

Quality programmes

Analytical skills

Tools

SQL

Data dashboards

Job description

Mecka AI in New York, NY is building a global review operations organization and seeks an experienced leader to own quality, coverage, and efficiency across internal teams and vendor partners.

You will drive end-to-end review coverage, SLA adherence, and unit economics, partnering with data engineering, product, and ML teams to turn operational insights into model improvements and workflow refinements. 5–8+ years of leadership in high-growth settings is expected.