Global Merchant Quality & Operations Lead

mecka; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Mecka AI in New York City is seeking an experienced leader to build and scale our global review operations, owning quality, coverage, SLA adherence, and unit economics. You will lead internal teams and vendor partners, set performance targets, and manage budgets to optimize throughput.

You will partner with data engineering, product, and ML teams to translate evaluation insights into better models and workflows, establish continuous feedback loops, and drive dataset standards across

Qualifications

• 5 to 8+ years of progressive operational leadership experience managing large-scale review, merchant, trust and safety, community, or data quality operations in high-growth environments.
• Demonstrated track record of architecting comprehensive quality control frameworks from scratch, including balanced scorecards, statistical sampling techniques, cross-team calibration sessions, and targeted coaching loops.
• Exceptional analytical acumen with proficiency in building operational dashboards, writing SQL queries, modeling unit economics, and communicating complex statistical performance data effectively with AI/ML engineers.

Responsibilities

• Lead, structure, and scale a high-volume review and approval organization encompassing internal teams and vendor partners.
• Take end-to-end ownership of review coverage, SLA adherence, reviewer throughput, and multi-tier accuracy. Design and execute regular calibration sessions, inter-annotator agreement audits, and QA reporting.
• Define and enforce merchant approval workflows, automated pre-payout verification checks, and merchant compliance standards. Publish weekly quality scorecards and establish structured feedback loops with sales, account management, and business development teams with strict SLAs.
• Partner closely with data engineering, product, and AI research teams to embed evaluation insights into model training. Define active learning edge cases and report operational quality metrics weekly to leadership.
• Lead the operational protocol and response framework for fraud, data tampering, or platform integrity issues; collaborate with engineering, legal, and finance to mitigate risk.

Skills

Experience

Quality programmes

Analytical skills

Tools

SQL

Job description

Mecka AI in New York City is seeking an experienced leader to build and scale our global review operations, owning quality, coverage, SLA adherence, and unit economics. You will lead internal teams and vendor partners, set performance targets, and manage budgets to optimize throughput.

You will partner with data engineering, product, and ML teams to translate evaluation insights into better models and workflows, establish continuous feedback loops, and drive dataset standards across