Repair Operations Lead, Global Returns Center

AMD; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

AMD in Austin, TX seeks a Repair Operations Manager to lead the design and governance of repair processes across contract manufacturers and 3rd‑party returns centers. You will drive continuous improvement with data‑driven decisions and coordinate cross‑functional teams to meet quality and output needs.

Ideal candidates have PM experience in repair/manufacturing, familiarity with SAP/Salesforce/RMA, and a proven ability to lead multi‑site initiatives while communicating clearly with stakeholders.

Qualifications

• PM experience in repair or manufacturing at a data-center component maker.
• Lean Six Sigma / ISO 9001 familiarity.
• Operations or manufacturing experience.
• Experience onboarding 3rd-party partners.
• Knowledge of SAP, Salesforce, and RMA.
• Experience working across multiple geographic locations.
• Fluent in English; strong communication and collaboration.

Responsibilities

• Oversee activities for AMD at contract manufacturing providers to ensure output and quality meet requirements.
• Design and implement repair processes and procedures aligned with internal policies.
• Provide oversight and governance of returns center processes and reporting.
• Manage returns processes across a cross-functional organization.
• Provide clear and timely communications to multiple stakeholders.
• Apply project management principles on small to large projects.
• Use a data-centric approach to prioritize focus areas and drive improvements.
• Coordinate with Program Managers on priorities and deadlines.
• Initiate changes to processes to improve efficiency.
• Involve team members in planning, decision-making and execution.
• Ensure CM suppliers have control plans to meet specs.
• Implement quality metrics to drive end-to-end improvement.
• Identify improvement opportunities and collaborate with suppliers on yearly projects.
• Drive SPC compliance to reduce out-of-control conditions.
• Conduct yearly audits and line walks when required.

Skills

Project Management

Quality Management

Operations/Manufacturing

3rd-Party Partners

SAP

Salesforce

RMA

Cross-Location Collaboration

Ambiguity Tolerance

Detail Orientation

Communication Skills

Relationship Building

English Fluency

Education

BS/BA or equivalent

PMP / CPIM / CSCP or related certifications preferred

Job description

AMD in Austin, TX seeks a Repair Operations Manager to lead the design and governance of repair processes across contract manufacturers and 3rd‑party returns centers. You will drive continuous improvement with data‑driven decisions and coordinate cross‑functional teams to meet quality and output needs.

Ideal candidates have PM experience in repair/manufacturing, familiarity with SAP/Salesforce/RMA, and a proven ability to lead multi‑site initiatives while communicating clearly with stakeholders.