Global Marketplace Ops Manager

Walmart; Bellevue (WA); Sur place; USD 84 000 - 156 000; Plein temps

Avantages offerts par ce poste

Discount Card

Live Better U

Walmart Academy

401(k) matching

Paid time off

Résumé du poste

Walmart is seeking a Manager, Operations - Cross‑Marketplace Programs to help scale its global operating model and keep programs healthy across multiple markets. This role sits in the Marketplace Global Ops Integration team and collaborates with Seller Support, Risk, Product, CRM, and Shared Services to align plans and execution.

You will lead operating rhythms, KPI tracking, and issue follow-ups while building repeatable approaches to reduce seller friction across marketplaces.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations, or related field
• 2+ years' experience in operations, project management, or related area OR 4+ years' experience in operations, project management, or related area

Responsabilités

• Manage operating rhythms for cross-marketplace support and risk programs, including recurring business reviews, program health reporting, KPI tracking, issue follow-up, and executive-ready updates.
• Act as liaison across Seller Support, Risk, Product, CRM, Change Management, Process Improvement, BPO, Service Recovery, Shared Services, and in-market POCs to enable marketplace programs and operating model changes.
• Represent Global Ops in marketplace expansion, support centralization, and seller experience discussions, ensuring support and risk requirements are included in program planning and execution.
• Coordinate operational readiness for marketplace support and risk operations across Canada, Mexico, Chile, and future expansion markets.
• Identify support and risk impacts from new or changing marketplace operations, including case categories, routing, ownership, handoffs, SLA expectations, reporting requirements, and seller experience gaps.
• Build repeatable mechanisms that help the organization identify and solve for common seller friction points across marketplaces.

Connaissances

Program management

Cross-functional work

Data-driven decisions

Influence without authority

Communication skills

Formation

Bachelor's degree in Business Administration, Engineering, Operations, or related field

Description du poste

Walmart is seeking a Manager, Operations - Cross‑Marketplace Programs to help scale its global operating model and keep programs healthy across multiple markets. This role sits in the Marketplace Global Ops Integration team and collaborates with Seller Support, Risk, Product, CRM, and Shared Services to align plans and execution.

You will lead operating rhythms, KPI tracking, and issue follow-ups while building repeatable approaches to reduce seller friction across marketplaces.