Marketplace Payments Operations Manager

Walmart Inc.; Bentonville (AR); On-site; USD 80,000 - 155,000; Full time

Benefits offered by this job

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Job summary

Walmart is seeking a Manager of Technology Operations for Marketplace Payment Operations in Bentonville, AR. This role leads day-to-day payment operations, resolves complex issues, and partners with Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners to ensure reliable execution and scalable capabilities.

You will drive KPI and SLA governance, mentor associates, and spearhead cross-functional initiatives while supporting readiness for new markets and

Qualifications

• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.

Responsibilities

• Own Marketplace Payment Operations across assigned areas, ensuring accurate execution and timely seller resolutions.
• Manage complex payment issues, incidents, and escalations across Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners.
• Drive operational excellence through KPIs, SLAs, controls, SOPs, quality, and continuous improvement.
• Identify product, tooling, and automation opportunities that improve seller experience and reduce manual operations.
• Use data and insight to identify trends, risks, and improvement opportunities.
• Lead cross-functional initiatives from planning through delivery.
• Support operational readiness for new payment capabilities and markets.
• Coach associates and foster accountability, collaboration, and continuous learning.

Skills

payments experience

program management

stakeholder management

analytical skills

governance & controls

communication

multi-priority management

Education

Bachelor's degree in CS/IS/Eng/Business or related

Job description

Walmart is seeking a Manager of Technology Operations for Marketplace Payment Operations in Bentonville, AR. This role leads day-to-day payment operations, resolves complex issues, and partners with Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners to ensure reliable execution and scalable capabilities.

You will drive KPI and SLA governance, mentor associates, and spearhead cross-functional initiatives while supporting readiness for new markets and