Global Luxury Retail & Experience Director

Snap Inc.; Los Angeles (CA); Hybrid; USD 276,000 - 414,000; Full time

Benefits offered by this job

RSUs equity

Job summary

Snap Inc. is seeking a Director of Retail for Specs to lead a global retail strategy blending physical spaces, community experiences, and digital touchpoints.

You will shape how people learn about and engage with Specs, building a data-driven retail ecosystem from scratch in a hybrid tech, luxury retail, and digital-commerce environment. You will own the end-to-end global strategy, define store formats, oversee flagship rollout, and develop a high-performing, inclusive team across markets, with

Qualifications

• BS/BA degree or equivalent years of experience.
• 10+ years in retail leadership within consumer hardware and emerging technologies.
• 5+ years of experience managing a team.
• Proven experience building or scaling omnichannel retail for an innovative brand.
• Expertise in turning stores into immersive, high-touch education and storytelling environments.

Responsibilities

• Build the end-to-end global retail strategy, integrating physical, digital and experiential touchpoints and operational procedures.
• Partner with Product and Marketing to develop the omnichannel retail model, defining the role of stores, pop-ups, e-commerce, creators and community hubs.
• Set the long-term expansion roadmap: market prioritization, store formats, rollout pacing and flagship strategy.
• Own and build dashboards to track retail KPIs including traffic, conversion, customer satisfaction, revenue, retention and demo engagement.
• Create an iconic in-store experience with hands-on demos, education and creative exploration, partnering with store designers on architecture and visuals.
• Develop launches, events, creators, partnerships and activations; establish luxury-level service standards.
• Build and lead a global retail organization, developing high-performing, inclusive teams; manage hiring strategy and training.

Skills

Retail leadership

Analytics

Cross-functional

Team building

Omnichannel

Education

BS/BA degree

Job description

Snap Inc. is seeking a Director of Retail for Specs to lead a global retail strategy blending physical spaces, community experiences, and digital touchpoints.

You will shape how people learn about and engage with Specs, building a data-driven retail ecosystem from scratch in a hybrid tech, luxury retail, and digital-commerce environment. You will own the end-to-end global strategy, define store formats, oversee flagship rollout, and develop a high-performing, inclusive team across markets, with