Global Logistics Support Specialist - Growth Path

Ship Sticks; Town of Florida (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401(k)

Health, dental, vision insurance

Paid vacation

Bonus opportunities

Career advancement

Job summary

Ship Sticks is seeking an International Specialist to oversee end-to-end international shipments, coordinating with carriers and customs to prevent delays.

You will manage exceptions, communicate proactively with clients and partners, and maintain a single source of truth with daily reporting and metrics. Growth opportunities span from specialist to coordinator and supervisor, with comprehensive training and a focus on cross-border logistics.

Qualifications

• Preferred background in logistics, operations, customer service, or a related field.
• Strong organizational skills with the ability to prioritize and manage multiple time‑sensitive tasks.
• Detail‑driven with a proactive, ownership‑oriented approach to problem solving.
• Excellent written and verbal communication skills.
• Strong critical thinking and the ability to resolve complex cross‑border logistics issues.
• Professional and positive demeanor with a willingness to grow within the role.

Responsibilities

• In-Transit Shipment Management: Monitor all in-transit international shipments end-to-end across every carrier (DHL, FedEx, and international partners), proactively identifying and resolving carrier issues before they cause delays.
• Exception Resolution: Own the resolution of misroutes, held packages, failed pickups, and delivery failures, driving each to resolution directly with the carrier.
• Customs Coordination: Coordinate closely with customs authorities and clearance partners to keep shipments moving through borders without preventable holds, managing daily pre-alerts and delivery confirmations.
• Client & Partner Communication: Serve as the go-to point of contact for clients and partners, providing clear, proactive updates from pickup through final delivery and setting accurate expectations ahead of any delay or hold.
• Visibility & Reporting: Maintain daily visibility across all international shipments in a single source of truth, and own the daily International Report workflow with accurate, up‑to‑date data every morning.
• Operational Metrics: Track and report on key metrics — exceptions, delays, clearance times, and on‑time delivery — to surface trends and problem lanes, and provide feedback to improve reporting and tooling.
• Escalation Support: Serve as an escalation point for booking agents on time‑sensitive or at‑risk shipments, ensuring nothing stalls without an owner.

Skills

Logistics background

Organizational skills

Problem solving

Written and verbal communication

Cross-border logistics

Growth mindset

Job description

Ship Sticks is seeking an International Specialist to oversee end-to-end international shipments, coordinating with carriers and customs to prevent delays.

You will manage exceptions, communicate proactively with clients and partners, and maintain a single source of truth with daily reporting and metrics. Growth opportunities span from specialist to coordinator and supervisor, with comprehensive training and a focus on cross-border logistics.