International Specialist

Ship & Play; Florida; On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Full training

Bonuses

Health/Dental/Vision

Supportive team

Career advancement

Job summary

Global Sticks Express (d/b/a ShipSticks) is seeking an International Specialist to join our growing international team. You will manage in-transit shipments end-to-end, coordinate customs, and keep clients and partners informed with proactive updates from pickup to final delivery.

This role offers growth from International Specialist to Coordinator and Supervisor based on performance and international volume.

Qualifications

• Background in logistics, operations, customer service or related field preferred.
• Strong organizational skills to prioritize and manage multiple time-sensitive tasks.
• Excellent written and verbal communication; proactive and ownership-oriented.

Responsibilities

• In-Transit Shipment Management: monitor international shipments end-to-end across carriers; resolve issues before delays.
• Exception Resolution: own misroutes, held packages, failed pickups, and delivery failures with carriers.
• Customs Coordination: work with customs authorities and clearance partners to keep shipments moving; manage pre-alerts and confirmations.
• Client & Partner Communication: be the go-to contact providing clear updates from pickup to delivery and set expectations for delays.
• Visibility & Reporting: maintain a single source of truth for all shipments; own the daily International Report workflow with up-to-date data.
• Operational Metrics: track exceptions, delays, clearance times, on-time delivery; surface trends and improve reporting/tools.
• Escalation Support: act as escalation point for booking agents on time-sensitive shipments to prevent stalls.

Skills

Logistics background

Organizational skills

Communication skills

Problem solving

Cross-border logistics

Job description

Global Sticks Express (d/b/a ShipSticks) is a leading logistics company specializing in innovative shipping solutions. Our

mission is to provide efficient, reliable, and customer-focused services worldwide. We are committed to excellence,

continuous improvement, and delivering exceptional customer satisfaction. We’re seeking an International Specialist to join

our growing international team - an opportunity to be part of a fast-paced environment with strong career growth and

internal promotion opportunities.

RESPONSIBILITIES

• In-Transit Shipment Management: Monitor all in-transit international shipments end-to-end across every carrier (DHL, FedEx, and international partners), proactively identifying and resolving carrier issues before they cause delays.
• Exception Resolution: Own the resolution of misroutes, held packages, failed pickups, and delivery failures, driving each to resolution directly with the carrier.
• Customs Coordination: Coordinate closely with customs authorities and clearance partners to keep shipments moving through borders without preventable holds, managing daily pre-alerts and delivery confirmations.
• Client & Partner Communication: Serve as the go-to point of contact for clients and partners, providing clear, proactive updates from pickup through final delivery and setting accurate expectations ahead of any delay or hold.
• Visibility & Reporting: Maintain daily visibility across all international shipments in a single source of truth, and own the daily International Report workflow with accurate, up-to-date data every morning.
• Operational Metrics: Track and report on key metrics - exceptions, delays, clearance times, and on-time delivery - to surface trends and problem lanes, and provide feedback to improve reporting and tooling.
• Escalation Support: Serve as an escalation point for booking agents on time-sensitive or at-risk shipments, ensuring nothing stalls without an owner.

QUALIFICATIONS

• Preferred background in logistics, operations, customer service, or a related field
• Strong organizational skills with the ability to prioritize and manage multiple time-sensitive tasks
• Detail-driven with a proactive, ownership-oriented approach to problem solving
• Excellent written and verbal communication skills
• Strong critical thinking and the ability to resolve complex cross-border logistics issues
• Professional and positive demeanor with a willingness to grow within the role

GROWTH OPPORTUNITY

This role is intentionally structured for growth. Based on demonstrated performance and international volume, the position advances from International Specialist (day-to-day execution) to International Coordinator (greater ownership across shipments, partners, and process) and ultimately International Supervisor (team leadership and full operational accountability).

POSITION BENEFITS

• Full training provided - no experience required
• Competitive pay with bonus opportunities
• Health, dental, and vision insurance
• Supportive team environment
• Opportunities for career advancement

Pay range: $21 - $26 USD per hour (Palm Beach Gardens, Florida, US)