International Customer Support Specialist

ShipSticks; Florida; Vor Ort; USD 29.000 - 36.000; Vollzeit

Benefits dieser Stelle

Full training provided

Bonus opportunities

Health, dental, and vision insurance

Zusammenfassung

ShipSticks is seeking an International Customer Support Specialist to manage in-transit shipments, coordinate with customs, and keep clients informed from pickup to delivery. You will monitor multiple carriers, resolve issues proactively, and ensure timely handoffs across borders.

This role offers growth from specialist to coordinator to supervisor, with daily reporting, strong cross-border problem solving, and a focus on customer satisfaction.

Qualifikationen

• Preferred background in logistics, operations, customer service, or a related field.
• Strong organizational skills with the ability to prioritize and manage multiple time-sensitive tasks.
• Detail-driven with a proactive, ownership-oriented approach to problem solving.
• Excellent written and verbal communication skills.
• Strong critical thinking and the ability to resolve complex cross-border logistics issues.
• Professional and positive demeanor with a willingness to grow within the role.

Aufgaben

• In-Transit Shipment Management: Monitor all in-transit international shipments end-to-end across every carrier, proactively identifying and resolving carrier issues before delays.
• Exception Resolution: Own the resolution of misroutes, held packages, failed pickups, and delivery failures with the carrier.
• Customs Coordination: Coordinate with customs authorities and clearance partners to move shipments across borders without preventable holds.
• Client & Partner Communication: Serve as the go-to contact for clients and partners, providing clear updates from pickup through final delivery and setting accurate expectations.
• Visibility & Reporting: Maintain daily visibility across all shipments in a single source of truth and run the daily International Report workflow.
• Operational Metrics: Track exceptions, delays, clearance times, and on-time delivery to surface trends and drive improvements.
• Escalation Support: Act as an escalation point for booking agents on time-sensitive or at-risk shipments.

Kenntnisse

Logistics

Organization

Communication

Problem solving

Cross-border

Jobbeschreibung

International Customer Support Specialist

About Ship Sticks

Global Sticks Express (d/b/a ShipSticks) is a leading logistics company specializing in innovative shipping solutions. Our

mission is to provide efficient, reliable, and customer-focused services worldwide. We are committed to excellence,

continuous improvement, and delivering exceptional customer satisfaction. We’re seeking an International Specialist to join

our growing international team — an opportunity to be part of a fast-paced environment with strong career growth and

internal promotion opportunities.

RESPONSIBILITIES

• In-Transit Shipment Management: Monitor all in-transit international shipments end-to-end across every carrier (DHL, FedEx, and international partners), proactively identifying and resolving carrier issues before they cause delays.
• Exception Resolution: Own the resolution of misroutes, held packages, failed pickups, and delivery failures, driving each to resolution directly with the carrier.
• Customs Coordination: Coordinate closely with customs authorities and clearance partners to keep shipments moving through borders without preventable holds, managing daily pre-alerts and delivery confirmations.
• Client & Partner Communication: Serve as the go-to point of contact for clients and partners, providing clear, proactive updates from pickup through final delivery and setting accurate expectations ahead of any delay or hold.
• Visibility & Reporting: Maintain daily visibility across all international shipments in a single source of truth, and own the daily International Report workflow with accurate, up-to-date data every morning.
• Operational Metrics: Track and report on key metrics — exceptions, delays, clearance times, and on-time delivery — to surface trends and problem lanes, and provide feedback to improve reporting and tooling.
• Escalation Support: Serve as an escalation point for booking agents on time-sensitive or at-risk shipments, ensuring nothing stalls without an owner.

QUALIFICATIONS

• Preferred background in logistics, operations, customer service, or a related field
• Strong organizational skills with the ability to prioritize and manage multiple time-sensitive tasks
• Detail-driven with a proactive, ownership-oriented approach to problem solving
• Excellent written and verbal communication skills
• Strong critical thinking and the ability to resolve complex cross-border logistics issues
• Professional and positive demeanor with a willingness to grow within the role

GROWTH OPPORTUNITY

This role is intentionally structured for growth. Based on demonstrated performance and international volume, the position

advances from International Specialist (day-to-day execution) to International Coordinator (greater ownership across

shipments, partners, and process) and ultimately International Supervisor (team leadership and full operational

accountability).

POSITION BENEFITS

• Full training provided – no experience required
• Competitive pay with bonus opportunities
• Health, dental, and vision insurance
• Supportive team environment
• Opportunities for career advancement

Pay range: $21 – $26 USD per hour (Palm Beach Gardens, Florida, US)