Global Logistics Experience Program Lead

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays

Paid sick days

Paid Personal Time

Job summary

TikTok Shop in Seattle is seeking a Program Manager for Logistics Experience Operations within Global Operations. The role focuses on enhancing end-to-end consumer logistics experiences for our international e-Commerce business, collaborating with operations, product, and governance teams.

You will drive data-driven improvements, manage cross-functional projects end-to-end, and translate market insights into actionable strategies.

Qualifications

• Bachelor’s degree or above required.
• 5+ years of experience in platform logistics operations, strategic planning, or business analysis.
• Strong analytical and problem-solving skills with the ability to translate data into actionable solutions.
• Excellent communication, collaboration, and stakeholder management skills.

Responsibilities

• Partner with U.S. logistics teams to identify consumer pain points and deliver solutions that enhance the end-to-end logistics experience.
• Drive innovation in business models and product solutions for overseas markets to strengthen logistics capabilities, increase user conversion, and improve consumer satisfaction.
• Leverage data analysis to uncover insights, monitor key metrics, and continuously optimize logistics operations and processes.
• Translate market insights and benchmarking into actionable strategies, working with merchant and governance teams to refine policies and enhance the platform environment.
• Lead cross-functional projects end-to-end: identify issues, propose and implement solutions, and ensure iterative improvements.

Skills

Analytical skills

Communication

Collaboration

Stakeholder management

Problem solving

Customer focus

Education

Bachelor’s degree or above

Job description

TikTok Shop in Seattle is seeking a Program Manager for Logistics Experience Operations within Global Operations. The role focuses on enhancing end-to-end consumer logistics experiences for our international e-Commerce business, collaborating with operations, product, and governance teams.

You will drive data-driven improvements, manage cross-functional projects end-to-end, and translate market insights into actionable strategies.