Global Logistics Customer Success Specialist

ADP, Inc.; Burlingame (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Dimerco is seeking a Customer Service Specialist in Burlingame, CA to support global shipping operations and deliver exceptional service to assigned customers.

You will monitor shipments, coordinate with 3PL and carriers, and collaborate with Sales to grow accounts while ensuring timely documentation and invoicing. Training and career growth paths are offered in a fast-paced logistics environment.

Qualifications

• Passion for delivering service beyond customer expectations.
• Proactive, resourceful, and solution-oriented with ownership and urgency.
• Strong communication and relationship-building skills.
• Commercial awareness to identify opportunities to retain and grow existing accounts.
• Continuous improvement mindset to identify inefficiencies and leverage technology to improve processes.
• Experience in freight forwarding, logistics, customer service, or account management preferred.

Responsibilities

• Build strong relationships with assigned customers, understand their needs, and serve as a reliable point of contact.
• Proactively monitor shipments and service activities, anticipate issues, and provide updates and solutions before customers need to ask.
• Understand customer shipment patterns and changing needs, and work with Sales to identify opportunities to retain and grow existing accounts. Take ownership of customer issues through resolution and consistently deliver service beyond expectations.
• Sort, process, and distribute all documentation for inbound and outgoing orders and direct shipments.
• Responsible for complete order processing, data entry, pickup/delivery scheduling, system entry, communicate with 3PL and trucking, routing and operational milestone updates.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
• Responsible for sending pre-alerts and arrival notices to customers, 3PL partners and internal offices.
• Issue invoices to internal offices and customers.
• Provide quotations in response to customers and internal requests including overseas partners.
• Handling and resolving order and operational troubleshooting
• Gather customer feedback and recommend logistics or supply chain improvements that create value.
• Identify process inefficiencies and work with relevant teams to streamline workflows through technology, automation, or system enhancements.
• Perform other jobs as assigned by management.

Skills

Passion for service

Proactive mindset

Communication skills

Commercial awareness

Process improvement

Freight/logistics experience

Tools

CRM systems

Documentation processing

Job description

Dimerco is seeking a Customer Service Specialist in Burlingame, CA to support global shipping operations and deliver exceptional service to assigned customers.

You will monitor shipments, coordinate with 3PL and carriers, and collaborate with Sales to grow accounts while ensuring timely documentation and invoicing. Training and career growth paths are offered in a fast-paced logistics environment.