Global Logistics Customer Service Supervisor

Dimerco Express Corp; Burlingame (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Dimerco Express Corp in Burlingame, CA is seeking a Customer Service Supervisor to oversee daily customer service operations and ensure accurate order processing and shipment coordination. The role offers growth through training and a supportive environment, with salary based on experience.

You will interact with vendors, customers, and internal teams, manage documentation, and drive timely delivery while maintaining service quality. This is a full-time on-site position in California.

Qualifications

• Experience in customer service, operations, and logistics.
• Experience in customer account management.

Responsibilities

• Provide courteous customer service with customers, vendors and internal offices via emails, calls, messages, etc.
• Coordinate with agents and partners and ensure shipments are properly handled and documented.
• Process documentation for inbound/outbound orders and direct shipments.
• Manage complete order processing, data entry, pickup/delivery scheduling, system entry, and routing updates.
• Track shipments to ensure timeliness and update the system accordingly.
• Send pre-alerts and arrival notices to customers, 3PL partners, and offices.
• Issue invoices to internal offices and customers.
• Provide quotations in response to customers and internal requests including overseas partners.
• Handle and resolve order and operational troubleshooting.
• Perform other tasks as assigned by management.

Skills

Customer Service

Operations

Logistics experience

Customer Account Management

Job description

Dimerco Express Corp in Burlingame, CA is seeking a Customer Service Supervisor to oversee daily customer service operations and ensure accurate order processing and shipment coordination. The role offers growth through training and a supportive environment, with salary based on experience.

You will interact with vendors, customers, and internal teams, manage documentation, and drive timely delivery while maintaining service quality. This is a full-time on-site position in California.