Customer Service Specialist

ADP, Inc.; Burlingame (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Dimerco is seeking a Customer Service Specialist in Burlingame, CA to support global shipping operations and deliver exceptional service to assigned customers.

You will monitor shipments, coordinate with 3PL and carriers, and collaborate with Sales to grow accounts while ensuring timely documentation and invoicing. Training and career growth paths are offered in a fast-paced logistics environment.

Qualifications

• Passion for delivering service beyond customer expectations.
• Proactive, resourceful, and solution-oriented with ownership and urgency.
• Strong communication and relationship-building skills.
• Commercial awareness to identify opportunities to retain and grow existing accounts.
• Continuous improvement mindset to identify inefficiencies and leverage technology to improve processes.
• Experience in freight forwarding, logistics, customer service, or account management preferred.

Responsibilities

• Build strong relationships with assigned customers, understand their needs, and serve as a reliable point of contact.
• Proactively monitor shipments and service activities, anticipate issues, and provide updates and solutions before customers need to ask.
• Understand customer shipment patterns and changing needs, and work with Sales to identify opportunities to retain and grow existing accounts. Take ownership of customer issues through resolution and consistently deliver service beyond expectations.
• Sort, process, and distribute all documentation for inbound and outgoing orders and direct shipments.
• Responsible for complete order processing, data entry, pickup/delivery scheduling, system entry, communicate with 3PL and trucking, routing and operational milestone updates.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
• Responsible for sending pre-alerts and arrival notices to customers, 3PL partners and internal offices.
• Issue invoices to internal offices and customers.
• Provide quotations in response to customers and internal requests including overseas partners.
• Handling and resolving order and operational troubleshooting
• Gather customer feedback and recommend logistics or supply chain improvements that create value.
• Identify process inefficiencies and work with relevant teams to streamline workflows through technology, automation, or system enhancements.
• Perform other jobs as assigned by management.

Skills

Passion for service

Proactive mindset

Communication skills

Commercial awareness

Process improvement

Freight/logistics experience

Tools

CRM systems

Documentation processing

Job description

Salary Range: $60,000.00 To $80,000.00 Annually

Build Your Career with Dimerco

Looking to level up? Join Dimerco and unleash your potential!

We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

About Dimerco

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Why Join Dimerco?

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

• Training and career support, structured programs to help you grow professionally.
• Global exposure, collaborate with international colleagues and gain opportunities to travel abroad.
• Effective communication, a flat structure that minimizes hierarchy and organizational layers.
• Cross-functional collaboration, work closely with diverse teams across regions and disciplines.
• Innovation-driven culture, leverage technology and new solutions to stay ahead in logistics.
• Career mobility opportunities to take on global assignments and advance within the organization.

Position: Customer Service Specialist

Qualifications:

• Passion for delivering service beyond customer expectations.
• Proactive, resourceful, and solution-oriented, with strong ownership and urgency.
• Strong communication and relationship-building skills.
• Commercial awareness to identify opportunities to retain and grow existing accounts.
• Continuous improvement mindset to identify inefficiencies and leverage technology to improve processes.
• Experience in freight forwarding, logistics, customer service, or account management preferred.

Responsibilities:

• Build strong relationships with assigned customers, understand their needs, and serve as a reliable point of contact.
• Proactively monitor shipments and service activities, anticipate issues, and provide updates and solutions before customers need to ask.
• Understand customer shipment patterns and changing needs, and work with Sales to identify opportunities to retain and grow existing accounts.Take ownership of customer issues through resolution and consistently deliver service beyond expectations.
• Sort, process, and distribute all documentation for inbound and outgoing orders and direct shipments.
• Responsible for complete order processing, data entry, pickup/delivery scheduling, system entry, communicate with 3PL and trucking, routing and operational milestone updates.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and up date system immediately upon verification.
• Responsible for sending pre-alerts and arrival notices to customers, 3PLpartnersand internal offices.
• Issue invoices to internal offices and customers.
• Provide quotations in response to customers and internal requests including overseas partners.
• Handling and resolving order and operational troubleshooting
• Gather customer feedback and recommend logistics or supply chain improvements that create value.
• Identify process inefficiencies and work with relevant teams to streamline workflows through technology, automation, or system enhancements.
• Perform other jobs as assigned by management.

Featured Benefits:

• Medical insurance
• Vision insurance
• 401(k)
• Salary based on experience

Dimerco is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.