Global LMS Operations & Analytics Specialist

Aquent; Warren (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Subsidized health, vision, and dental

Paid sick leave

Retirement plans with company match

Free online training through AquentGym

Job summary

Aquent is seeking a highly analytical Learning Operations professional to lead global learning operations, maintain training records, and provide data‑driven insights that influence strategic decisions across the organization. You will ensure system effectiveness, compliance, and business readiness while collaborating with stakeholders to manage the full course lifecycle and reporting.

The role emphasizes data integrity, dashboards, and governance, with a focus on root cause analysis and

Qualifications

• Bachelor’s degree in Instructional Design, Education, Business Administration, or related field, or an associate degree with 5+ years of relevant experience.
• 3+ years of experience in learning operations, system administration, training data analysis, reporting, or a related field.
• Experience supporting global learning operations, data analysis, project delivery, and learning measurement.
• Proven experience with mandatory training initiatives, compliance tracking, audit readiness, and governance within a regulated environment.
• Ability to build reports, dashboards, and analytics that support decision‑making.
• Advanced Microsoft Office skills, including Excel PivotTables, VLOOKUP, and file merging.
• Experience managing complex projects involving learner, training, business, or group data integrations.
• Strong project management skills with the ability to manage multiple priorities and deadlines.
• Experience creating standard work, best practices, and governance processes that improve learning operations.
• Experience partnering with legal, HR, business functions, shared services, and learning stakeholders.
• Experience supporting the full course lifecycle, including setup, testing, launch, maintenance, and reporting.
• Strong verbal and written communication skills, with the ability to build relationships, manage conflict, and influence cross‑functional partners without direct authority.
• Ability to adapt to changing priorities, manage competing deadlines, and maintain strong ownership, attention to detail, and data accuracy. Balances operational responsiveness with strategic thinking, identifies risks early, and drives timely resolution.

Responsibilities

• Lead and enhance global learning operations to ensure system effectiveness, compliance, and business readiness.
• Diagnose and resolve complex system issues related to learner access, training status, content, reporting, and data integrity.
• Provide advanced Tier 2 support, managing support tickets, conducting root cause analysis, and ensuring timely resolutions.
• Support mandatory training initiatives, including assignment management and reporting.
• Collaborate with legal, HR, and business stakeholders to ensure learning programs adhere to compliance, governance, and documentation standards.
• Act as a primary point of contact for stakeholders and learning partners, facilitating alignment on priorities, timelines, and issue resolution.
• Conduct in-depth analysis of learner, training, and integration data to uncover trends, risks, root causes, and opportunities for improvement.
• Design and maintain comprehensive dashboards, reports, and metrics to support compliance and strategic business decisions.
• Ensure data integrity across all learner records, assignments, completions, learner groups, deficiency reports, and system integrations.
• Contribute to the learning technology roadmap by identifying operational impacts, integration requirements, and process enhancements.
• Coordinate the full course lifecycle, from setup and testing to launch, maintenance, and reporting, in collaboration with instructional designers, subject matter experts, vendors, and stakeholders.
• Administer courses for designated business functions, encompassing creation, maintenance, reporting, and learner support.
• Oversee document management, providing guidance on file storage, retention, and governance.
• Develop and refine standard operating procedures, job aids, best practices, and governance processes for system administration and reporting.
• Facilitate audit readiness through meticulous documentation review, evidence collection, and follow‑up on training compliance and records.
• Champion exceptional customer service, accountability, and cross-functional collaboration to support operational excellence.

Skills

Learning operations

Global operations

Data analysis

Reporting & analytics

Project management

Stakeholder management

Communication

Adaptability

Education

Bachelor’s degree or associate degree with 5+ years of experience

Tools

Excel

Job description

Aquent is seeking a highly analytical Learning Operations professional to lead global learning operations, maintain training records, and provide data‑driven insights that influence strategic decisions across the organization. You will ensure system effectiveness, compliance, and business readiness while collaborating with stakeholders to manage the full course lifecycle and reporting.

The role emphasizes data integrity, dashboards, and governance, with a focus on root cause analysis and