LMS Operations & Data Analyst — Hybrid, Global Learning

HRU-Tech; Warren (MI); Hybrid; USD 47,000 - 52,000; Part time

Benefits offered by this job

PTO 10 days

Health benefits

Job summary

HRU Technical Resources in Warren, MI is seeking an LMS Operations & Data Analyst on a 12-month contract with potential conversion to permanent employment based on performance. The hybrid role focuses on leading learning operations, data governance, and reporting to support global learning initiatives.

You will partner with IT, Legal, HR, and learning stakeholders to translate requirements into scalable solutions, maintain data integrity, and deliver dashboards, while handling course

Qualifications

• Bachelor’s degree in Instructional Design, Education, Business Administration, or related field; an Associate degree with at least 5 years of relevant experience may also be considered.
• Minimum of 3 years of experience in learning operations, LMS administration, training data analysis, reporting, or a closely related field.
• Experience supporting LMS operations, data analysis, learning measurement, and project delivery.
• Experience with Corporate Required Training, compliance tracking, audit readiness, documentation, or governance within a regulated environment.
• Ability to build and maintain reports, dashboards, metrics, and analytics that support decision-making.
• Advanced Microsoft Office skills, particularly Excel, including PivotTables, VLOOKUP, data/file merging, and analysis of large datasets.
• Experience managing projects involving learner, training, business, country, organizational-group, or system-integration data.
• Strong project management skills with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
• Experience developing standard work, job aids, best practices, and governance processes that improve learning operations.
• Experience partnering with HR, Legal, business functions, shared services, IT, and learning stakeholders.
• Experience supporting the full course lifecycle, including setup, testing, launch, maintenance, learner support, and reporting.
• Strong analytical and problem-solving skills, including the ability to identify risks, determine root causes, and drive issues to resolution.
• Excellent verbal and written communication skills.
• Ability to build relationships, manage conflict, and influence cross-functional stakeholders without direct authority.
• Strong attention to detail, accountability, operational discipline, and commitment to data accuracy.
• Ability to adapt to changing priorities and work effectively in a fast-paced, high-volume environment.

Responsibilities

• Lead and improve learning operations that support global LMS effectiveness, compliance, and business readiness.
• Troubleshoot and resolve complex LMS issues involving learner access, training status, course content, reporting, system integrations, and data integrity.
• Manage LMS support tickets and provide advanced Tier 2 support, including root-cause analysis, issue escalation, and timely resolution.
• Support Corporate Required Training, including learner assignments, completion tracking, reporting, deficiency management, and governance.
• Partner with Legal, HR, business functions, and other stakeholders to ensure learning programs meet compliance, documentation, and governance requirements.
• Serve as a key point of contact for learning partners and stakeholders, helping align priorities, timelines, deliverables, and issue resolution.
• Analyze learner, training, compliance, and integration data to identify trends, risks, root causes, and process-improvement opportunities.
• Develop and maintain dashboards, reports, metrics, and analytical tools that support business decisions and compliance monitoring.
• Maintain data integrity across learner records, assignments, completions, learner groups, deficiency reports, and system integrations.
• Support the learning technology roadmap by identifying operational impacts, integration requirements, system risks, and process improvements.
• Coordinate course setup, testing, launch, maintenance, and reporting with instructional designers, subject-matter experts, vendors, and business stakeholders.
• Support course administration for assigned business functions, including course creation, maintenance, learner support, reporting, and troubleshooting.
• Manage ILM documentation and guide teams on appropriate file storage, retention, and governance practices.
• Create and improve standard work, job aids, best practices, and governance processes for LMS administration and reporting.
• Support audit readiness through documentation review, evidence collection, compliance follow-up, and validation of training records.
• Help coordinate and schedule manufacturing training in partnership with the hiring manager, manufacturing learning leaders, and the broader learning team.
• Deliver strong customer service, accountability, and collaboration across global business functions in support of service excellence.

Skills

LMS administration

Data analysis

Reporting

Advanced Excel

Cross-functional collaboration

Project management

Education

Bachelor’s degree in Instructional Design, Education, Business Administration, or related field

Associate degree with 5+ years relevant experience

Job description

HRU Technical Resources in Warren, MI is seeking an LMS Operations & Data Analyst on a 12-month contract with potential conversion to permanent employment based on performance. The hybrid role focuses on leading learning operations, data governance, and reporting to support global learning initiatives.

You will partner with IT, Legal, HR, and learning stakeholders to translate requirements into scalable solutions, maintain data integrity, and deliver dashboards, while handling course