Global Learning Operations Leader

scj; Wisconsin; On-site; USD 110,000 - 160,000; Full time

Job summary

SC Johnson seeks a Learning Operations Manager at its Racine, Wisconsin headquarters to enable the Global Learning & Development program and empower teams to learn, grow, and succeed. You will lead a multidisciplinary group focused on instructional design, LMS administration, and learning operations to deliver scalable, impactful learning solutions.

As a strategic partner, you’ll advance learning technologies, governance, and data-driven improvements, collaborating with HR, technology teams, and

Responsibilities

• Team Leadership & Operational Effectiveness (40%): Lead, coach, develop, and manage the performance of the instructional design, LMS administration, and learning operations team; establish clear accountabilities, development priorities, and standards for high-quality service.
• Intake & prioritization: Lead the intake, evaluation, and prioritization of learning requests; manage project assignments, capacity planning, and resource allocation.
• Operational delivery: Oversee instructional design production and delivery, including quality standards, timelines, accessibility, and use of internal/external resources.
• Vendor management: Lead vendor selection, contracting coordination, relationship management, SLAs, and performance evaluation.
• Governance & metrics: Establish operational measures, drive process simplification, automation, and a high-performing culture.
• Learning technology: Develop global L&D tech roadmap and align platforms with business priorities and employee experience.
• Measurement & analytics: Lead enterprise learning measurement strategy, standards, and business impact analysis.
• Content lifecycle: Maintain scalable infrastructure for learning development, deployment, administration, and reporting; manage content lifecycle practices.
• Governance council: Lead enterprise Compliance Learning Council and oversee required learning across the organization.
• Policies & processes: Ensure L&D processes and policies are documented, accessible, and governed.

Job description

SC Johnson seeks a Learning Operations Manager at its Racine, Wisconsin headquarters to enable the Global Learning & Development program and empower teams to learn, grow, and succeed. You will lead a multidisciplinary group focused on instructional design, LMS administration, and learning operations to deliver scalable, impactful learning solutions.

As a strategic partner, you’ll advance learning technologies, governance, and data-driven improvements, collaborating with HR, technology teams, and