Learning Operations Manager

scj; Wisconsin; On-site; USD 110,000 - 160,000; Full time

Job summary

SC Johnson seeks a Learning Operations Manager at its Racine, Wisconsin headquarters to enable the Global Learning & Development program and empower teams to learn, grow, and succeed. You will lead a multidisciplinary group focused on instructional design, LMS administration, and learning operations to deliver scalable, impactful learning solutions.

As a strategic partner, you’ll advance learning technologies, governance, and data-driven improvements, collaborating with HR, technology teams, and

Responsibilities

• Team Leadership & Operational Effectiveness (40%): Lead, coach, develop, and manage the performance of the instructional design, LMS administration, and learning operations team; establish clear accountabilities, development priorities, and standards for high-quality service.
• Intake & prioritization: Lead the intake, evaluation, and prioritization of learning requests; manage project assignments, capacity planning, and resource allocation.
• Operational delivery: Oversee instructional design production and delivery, including quality standards, timelines, accessibility, and use of internal/external resources.
• Vendor management: Lead vendor selection, contracting coordination, relationship management, SLAs, and performance evaluation.
• Governance & metrics: Establish operational measures, drive process simplification, automation, and a high-performing culture.
• Learning technology: Develop global L&D tech roadmap and align platforms with business priorities and employee experience.
• Measurement & analytics: Lead enterprise learning measurement strategy, standards, and business impact analysis.
• Content lifecycle: Maintain scalable infrastructure for learning development, deployment, administration, and reporting; manage content lifecycle practices.
• Governance council: Lead enterprise Compliance Learning Council and oversee required learning across the organization.
• Policies & processes: Ensure L&D processes and policies are documented, accessible, and governed.

Job description

ABOUT THE ROLE

Are you passionate about creating meaningful learning experiences, empowering teams, and driving innovation? Join us as the Learning Operations Manager at SC Johnson's global headquarters in Racine, Wisconsin, where you'll play a key role in enabling our Global Learning & Development (L&D) program and shaping how our people learn, grow, and succeed.

In this role, you'll lead a talented, multidisciplinary team across instructional design, learning systems, and operations to deliver engaging, scalable, and impactful learning solutions. You'll foster collaboration, establish priorities, optimize resources, and champion operational excellence to ensure our Global L&D program has the people, processes, and technology needed to thrive.

As a strategic partner, you'll help shape the future of learning at SC Johnson by advancing learning technologies, strengthening processes and governance, and leveraging data and insights to continuously improve the learning experience. Working closely with HR, technology teams, and business partners, you'll build the tools, capabilities, and infrastructure that empower our Learning & Development teams to deliver high-quality learning experiences and make a lasting impact across our global organization.

KEY RESPONSIBILITIES

Team Leadership & Operational Effectiveness (40%)

Lead, coach, develop, and manage the performance of the instructional design, LMS administration, and learning operations team; establish clear accountabilities, development priorities, and standards for high-quality service.

Lead the intake, evaluation, and prioritization of learning requests; manage project assignments, capacity planning, and resource allocation to ensure team efforts align with enterprise priorities and delivery commitments.

Oversee instructional design production and operational delivery, including quality standards, timelines, accessibility, and effective use of internal and external resources.

Lead vendor selection, contracting coordination, relationship management, service-level expectations, and performance evaluation across learning services, content, and technology providers.

Establish operational performance measures and drive process simplification, automation, continuous improvement, and a high-performing team culture.

Learning Technology Strategy & Ecosystem (20%)

Develop, maintain, and advance the global L&D technology roadmap, aligning platforms and tools with business priorities, employee experience, and evolving learning needs.

Partner closely with HRIS, Global Business Services (GBS), and relevant functions to evaluate, implement, integrate, govern, and optimize learning platforms, instructional design tools, translation/localization solutions, automation, and AI-enabled technologies.

Assess technology investments, adoption, licensing, vendor performance, information security and data considerations, and opportunities to improve scalability and value.

Learning Measurement & Analytics Strategy (20%)

Lead the enterprise learning measurement and analytics strategy, including common frameworks, standards, methodologies, and measures of learning effectiveness, capability development, and business impact.

Equip Learning Managers to define outcomes with their business partners, execute program-level measurement, report results, and use insights to improve learning solutions; analyze enterprise trends to inform L&D decisions and investments.

Learning Infrastructure & Content Lifecycle Management (10%)

Maintain efficient, scalable infrastructure for learning development, deployment, administration, communications, and reporting; integrate learning workflows with broader HR processes as appropriate.

Establish and oversee content lifecycle practices covering inventory, ownership, version control, periodic review, updates, localization, archival, and retirement of learning assets.

Enterprise Required Learning Governance (5%)

Lead and sustain the enterprise Compliance Learning Council and maintain visibility into required learning across the organization.

Partner with accountable functional owners to establish assignment, completion tracking, escalation, reporting, records retention, and review practices that support reliable execution and audit readiness; functional experts retain ownership of underlying requirements.

Operational Governance, Policies & Processes (5%)

Ensure L&D-owned and enterprise learning processes and policies overseen by L&D are documented, accessible, communi

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide - including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer's Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.

The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.