Remote Head of Customer Success - Build & Own the Function

Overseas; Boston (MA); Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

100% remote setup

Availability during US business hours

Job summary

Hire Overseas is seeking an Internal Head of Customer Success to own the client success motion from the ground up. You will build and lead the CS function, own a portfolio of client relationships, drive retention and expansion, and set the standard for client experience after the sale.

In a small business with no playbook, you will design processes, make calls, and be accountable for outcomes. You will work with founders to build a scalable, autonomous CS operation with real impact.

Qualifications

• Proven senior-level experience in customer success, account management, or client success leadership in a B2B environment.
• Track record of building or significantly improving a customer success function.
• Strong written and verbal English communication skills with the authority to manage senior client relationships.

Responsibilities

• Design and build the customer success function including onboarding, engagement cadences, health scoring, renewal processes, and expansion playbooks.
• Define an outstanding client experience and build systems to deliver it consistently.
• Report portfolio health, retention metrics, and strategic recommendations to founders.
• Own a portfolio of client accounts from placement through long-term engagement.
• Drive retention and expansion through proactive, high-quality service.

Skills

Customer success leadership

Account management

B2B relationships

English communication

Autonomy

Tools

CRM software

Job description

Hire Overseas is seeking an Internal Head of Customer Success to own the client success motion from the ground up. You will build and lead the CS function, own a portfolio of client relationships, drive retention and expansion, and set the standard for client experience after the sale.

In a small business with no playbook, you will design processes, make calls, and be accountable for outcomes. You will work with founders to build a scalable, autonomous CS operation with real impact.