Global L2 Support Engineer - Performance & Troubleshooting

OutSystems; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

OutSystems is seeking a Level 2 engineer to join its global support team in the United States. You will troubleshoot complex platform issues, identify bottlenecks, and work with customers to provide practical fixes while collaborating with internal teams to improve our product.

You will leverage SQL Server and Oracle database knowledge, infrastructure protocols, and strong communication to guide customers and bridge cross-functional efforts.

Qualifications

• Intermediate knowledge in troubleshooting Application Servers (IIS) performance issues and ability to clearly communicate recommendations for improvement.
• Intermediate knowledge of Databases and query optimization (SQL Server and Oracle).
• Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH.
• Degree in Engineering or other technology-related degrees (BSc, MSc).
• 4 years work experience in lieu of degree.
• Fluency in English (bilingual is a plus).
• Must be willing to work 8am‑5pm PST shift.

Responsibilities

• Troubleshoot platform-related issues, focusing on identifying and resolving system bottlenecks.
• Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues.
• Use logging and troubleshooting tools to identify performance bottlenecks and perform root‑cause analysis.
• Bridge with internal teams to be part of our product’s continuous improvement process.
• Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers.

Skills

Troubleshooting

SQL Server

Oracle

Networking basics

English fluency

Education

Engineering degree (BSc/MSc)

4 years experience in lieu of degree

Job description

OutSystems is seeking a Level 2 engineer to join its global support team in the United States. You will troubleshoot complex platform issues, identify bottlenecks, and work with customers to provide practical fixes while collaborating with internal teams to improve our product.

You will leverage SQL Server and Oracle database knowledge, infrastructure protocols, and strong communication to guide customers and bridge cross-functional efforts.