Global Knowledge Transfer & Training Lead (Remote)

Synergistic Systems Inc; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Synergistic Systems Inc. is seeking a Knowledge Transfer & Training Lead for a six-month remote engagement.

The role supports the transition of Plan Transitions Production Services from the United States to a team in India, coordinating with SMEs, an external vendor, and India-based staff. Responsibilities include designing curricula, SOPs, and job aids; delivering training sessions; tracking progress and readiness metrics; and reporting on outcomes to ensure a smooth, scalable knowledge

Qualifications

• 5+ years of experience in knowledge transfer, training, instructional design, organizational learning, workforce enablement, or a related field.

Responsibilities

• Design and maintain comprehensive training curricula, SOPs, job aids, process maps, work instructions, and assessment materials.
• Facilitate instructor-led training sessions, workshops, simulations, shadowing activities, and knowledge transfer sessions.
• Partner with business SMEs to capture, document, and transfer critical operational knowledge and best practices.
• Develop role-based learning paths and readiness plans tailored to specific job functions.
• Track learner progress, training completion, proficiency scores, certification results, and operational readiness metrics.
• Coordinate training delivery across multiple workstreams, functions, and onboarding waves.
• Establish and maintain training repositories, knowledge libraries, recordings, FAQs, and reference materials.
• Evaluate training effectiveness through feedback, assessments, and performance metrics, making continuous improvements as needed.
• Collaborate with transition leadership, operations teams, and vendor partners to ensure successful knowledge transfer outcomes.
• Provide regular reporting and updates on training progress, adoption, proficiency, and readiness status.

Skills

Instructional design

Knowledge transfer

Facilitation

Stakeholder management

Training program development

Analytics & measurement

Tools

Adobe Workfront

SharePoint

Microsoft 365

Job description

Synergistic Systems Inc. is seeking a Knowledge Transfer & Training Lead for a six-month remote engagement.

The role supports the transition of Plan Transitions Production Services from the United States to a team in India, coordinating with SMEs, an external vendor, and India-based staff. Responsibilities include designing curricula, SOPs, and job aids; delivering training sessions; tracking progress and readiness metrics; and reporting on outcomes to ensure a smooth, scalable knowledge