Knowledge Management Lead, COREx & Content Governance

Amazon; Seattle (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon’s Global Talent Acquisition Learning team seeks a Sr. Program Manager, Knowledge Management to own COREx-based knowledge certification for GTA standard work content used by AI assistants.

You’ll drive migration execution, enforce governance, and manage the end-to-end lifecycle to ensure a single source of truth. You will lead content migration, establish intake processes, and oversee QA with AI-assisted reviews.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience with content or knowledge management systems, content lifecycle management, and governance frameworks.

Responsibilities

• Content Migration & Execution: Own end-to-end content migration—batching pages by parent process or topic, running them through AI quality scoring, and driving owner review to migration or deprecation.
• Governance & Content Lifecycle: Maintain the COREx Migration Playbook and SOPs for Talent Acquisition, keeping submission, certification, and publication standards current as the program scales.
• Intake & Coordination: Run central intake for ad hoc certification requests—triaging against criteria, leading a ROC tiger team to identify owners and next steps, and defining response SLAs.
• Quality Assurance & Certification: Operate the QA framework governing quality scoring against COREx standards. Leverage AI-assisted review to scale checks across accuracy, completeness, voice, terminology, and accessibility.
• Metrics & Reporting: Define, track, and report core metrics alongside migration completion data.

Skills

Program management

Data-driven decisions

Stakeholder communication

Content governance

Change management

Tools

Content lifecycle management systems

AI-powered content tooling

Job description

Amazon’s Global Talent Acquisition Learning team seeks a Sr. Program Manager, Knowledge Management to own COREx-based knowledge certification for GTA standard work content used by AI assistants.

You’ll drive migration execution, enforce governance, and manage the end-to-end lifecycle to ensure a single source of truth. You will lead content migration, establish intake processes, and oversee QA with AI-assisted reviews.